Brandwatch

Bilingual Customer Success Manager

Remote - Canada

Sponsorship not specifiedDetected 8 days ago

Data AnalysisEmail MarketingMarketing AnalyticsSalesforceCRMAccount ManagementExcelCustomer SuccessCommunicationCollaborationOrganizational Skills

About the role

At Cision, we believe in empowering every individual to make an impact. Here, your voice is heard, your ideas are valued, and your unique perspective fuels our collective success. As part of our global team, you'll thrive in an environment that champions curiosity, collaboration, and innovation, all while making meaningful contributions to the brands we
Join us in shaping the future of communication and building authentic connections that matter. Whether you're solving complex problems or driving bold innovations, your growth is our success, and together, we'll create the conversations of tomorrow.

Deliver value through digital touchpoints, including webinars, email campaigns, in-app messaging, and group sessions
Execute playbooks and workflows to support onboarding, product adoption, renewal readiness, and expansion opportunities
Maintain accurate data in the customer success platform (e.g., Planhat), including engagement, risks, and lifecycle stage
Partner cross-functionally with Sales, Support, Product, and Marketing to improve the customer experience
Highly organized with the ability to manage competing priorities at scale

1-3 years of experience in Customer Success, Account Management, or related SaaS roles

Experience in digital customer engagement programs
Knowledge of social listening, media intelligence, or marketing analytics platforms
Experience creating or delivering customer-facing content (webinars, guides, onboarding materials)
Basic understanding of data analytics or reporting tools
Cision is the global leader in consumer and media intelligence, engagement, and communication solutions.
We equip PR and corporate communications, marketing, and social media professionals with the tools they need to excel in today's data driven world.
Cision is proud to have joined more than 600 companies in signing the CEO Action for Diversity & Inclusion™ pledge and named a "Top Diversity Employer" for 2021 by DiversityJobs.com.
Cision is committed to the full inclusion of all qualified individuals.

Here, your voice is heard, your ideas are valued, and your unique perspective fuels our collective success.
Empower your impact at Cision.

The base compensation for this role is CAD $70,000 with an additional commission target of CAD $10,500.00.

Monitor and act on customer health signals (usage, engagement, sentiment) to proactively mitigate risk and drive adoption
Identify and escalate at-risk accounts or high-impact opportunities for Sales or higher-touch CS coverage

Manage a broad portfolio of Enterprise and Commercial customers using a scalable, one-to-many engagement model
Support customers in achieving their goals through structured success journeys and best practice guidance
Strong communication skills, with the ability to engage customers effectively in one-to-many formats

This listing is sourced directly from Brandwatch's careers page and normalized into a canonical job model.