Carpenter Technology
Manager I - Information Technology
Reading, PA
Sponsorship not specifiedDetected 30 days ago
Process ImprovementPerformance ManagementEmployee RelationsLeadershipProblem Solving
About the role
- Identifies opportunities where IT solutions can help meet department, location, or functional goals and objectives through IT technology and systems.
- Aligns direction with IT Department Strategy and Standards or recommends changes as appropriate.
- Provides input to IT strategy, standards, guidelines, processes, and procedures in areas of expertise.
Responsibilities
- Manages the activities and personnel associated with the design, development, implementation, and support of short-term and medium-term Information Technology solutions.
- Provides leadership for development of specific systems, system upgrades, and system support.
- Directs the activities and personnel associated with the design, development, implementation, and support of short-term and long-term Information Technology solutions.
- Ensures that delivery and support of new technology products meet the needs of the business.
- Manage Service Desk services to meet and exceed the targets defined in the Service Level Agreement (SLA) as defined by the Service Desk and Level 2 Vendor SOW's as well as identifying any updated to or new SLA's.
- Provide leadership to fulfill operational responsibilities and deliverables of Services for Service Desk and Level 2 Support.
- Working with Level 2 Support Team, provide performance Review and input of resources
- Where KPIs do not exist, work with IT Infrastructure leads and vendors to create and measure performance.
Requirements
- Four-year college degree required.
- 6 or more years of Information Technology experience required.
- 0-2 years of experience in a management role required.
- Knowledge of full software lifecycle management.
- Knowledge of disciplined problem-solving methods.
- Knowledge of positive employee relations practices.
Skills
- Demonstrates ownership and single point of accountability for a technology, technologies, or functional systems deemed in scope.
- Leverage AI technologies to improve service delivery.
Compensation
- Carpenter Technology Company offers a competitive salary and a comprehensive benefits package including life, medical, dental, vision, flexible spending accounts, disability coverage, 401k with company contributions as well as many other op
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This listing is sourced directly from Carpenter Technology's careers page and normalized into a canonical job model.