Lyra Health

Sr. Customer Success Manager II

United States · Senior

Sponsorship not specified$134k-$184kDetected 34 days ago

Data ScienceProduct ManagementProduct StrategyProject ManagementCustomer SuccessResearchLeadershipCommunicationCollaborationPublic Speaking

About the role

You should be highly strategic, an exceptional data storyteller, and a champion for technological innovation.

Responsibilities

Serve as the primary relationship and strategy owner for large, multi-national employer partners (90,000+ lives).
Lead C-suite-level conversations and presentations to influence stakeholders using data-driven storytelling.
Develop and maintain account strategies.
Drive compelling and effective employee engagement strategies in collaboration with marketing.
Evaluate competing priorities, analyze trade-offs, and make clear, data-informed choices that drive client success.
Collaborate internally with product, clinical, data science, legal, and other teams to effectively resolve customer requests and issues.
Manage your portfolio independently and proactively drive initiatives to completion.

Requirements

Excellent verbal and written communication skills, including the ability to command a room with confidence when acting as a strategic advisor to executive leadership.
Ability to analyze large, multi-variable data sets to identify and frame actionable insights.
Ability to innovate and creatively solve problems in a highly collaborative manner.
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15+ years of experience in customer success, ideally in the area of HR, benefits, or healthcare with employers or other large groups.
Ability to operate effectively in fast-paced or evolving environments and manage complex challenges to find solutions even when processes are not yet defined.
Ability to collaborate effectively with cross-functional teams using strong project management skills.
Ability to champion the strategic and thoughtful use of AI to drive high-level decision-making, pilot complex workflows, and uncover macro-trends.
Ability to maintain a positive and productive mindset when facing complex client challenges or changing project scopes.
Ability to prioritize and balance multiple customers simultaneously.
A growth mindset.
A passion for mental health and changing the healthcare landscape.
Willingness to travel (10%).
" We are an Equal Opportunity Employer. We do not discriminate on the basis of race, color, religion, sex (including pregnancy), national origin, age, disability, genetic information or any other category protected by law.

Compensation

Extensive peer-reviewed research confirms Lyra's transformative care model helps people recover twice as fast and results in a 26% annual reduction in overall healthcare claims costs.

Benefits

Extensive peer-reviewed research confirms Lyra's transformative care model helps people recover twice as fast and results in a 26% annual reduction in overall healthcare claims costs.
Lyra is transforming access to life-changing mental health care through Lyra Empower, the only fully integrated, AI-powered platform combining the highest-quality care and technology solutions.
About the Role Lyra Health is looking for a Senior Customer Success Manager who is energized by engaging with customers, building relationships, and delivering results.
Advise and lead employer partners to define and execute against their mental health and wellbeing strategy.
We do not discriminate on the basis of race, color, religion, sex (including pregnancy), national origin, age, disability, genetic information or any other category protected by law.

Equal opportunity

" We are an Equal Opportunity Employer.

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This listing is sourced directly from Lyra Health's careers page and normalized into a canonical job model.