HHAeXchange

HHAeXchange

Project Manager, Client Implementations

Greater Minneapolis-St · Full-time

Sponsorship not specified$75k-$95kDetected 141 days ago
Project ManagementSalesforceExcelOnboardingCustomer SuccessLeadershipCommunicationMicrosoft Office

About the role

  • The Commercial Project Manager (Project Manager, Client Implementations) is responsible for leading and executing on HHAeXchange product implementations with the goal of driving client engagement and ensuring customer success.
  • This is a hybrid position, with an expectation to report to the Bloomington, MN office 3 days/week (typically Tues/Wed/Thurs).
  • An employee's exact starting salary will be based on various factors including but not limited to experience, education, training, merit, location, and the ability to exemplify the HHAeXchange core values.

Responsibilities

  • Collaborate closely with sales, product, client success teams to ensure alignment with client objectives and overall team and organizational goals.
  • Build strong relationships with customers, serving as a leader and trusted advisor to develop a deep understanding of customer needs to ensure successful configuration and to drive product utilization and adoption.
  • Establish project teams and develop and execute project management best practices, methodologies, processes, and tools with the goal of ensuring maximum customer success and a best-in-class onboarding experience.
  • Collaborate with solutions team as necessary to work in partnership on complex customer needs to develop workflows.
  • Act as a liaison to both internal and external stakeholders to communicate client needs and better support customers when necessary.
  • Team Lead to improve and resolve system performance and configuration issues.
  • Team Lead for escalation.
  • Ability to build strong relationships with customers and internal team members.

Requirements

  • Bachelor's degree
  • 5+ years of experience within project management, preferably in software implementation in a client-facing capacity.
  • Strong understanding of project methodology (Waterfall, Agile etc.) and knowledge of PMBOK Framework.
  • Working experience with MS Project or similar project management tool.
  • Ability to work on a team and lead others as required to complete projects.
  • Must be a quick study with the ability to work under minimal supervision.
  • Strong understanding of customer and market dynamics and requirements.
  • Excellent team leadership skills and the ability to prioritize/self-direct as needed.
  • Strong project management skills and ability to prioritize activities.

Skills

  • Excellent verbal, written and interpersonal communication skills.
  • Demonstrates excellent communication, listening, and decision-making skills.

Compensation

  • The base salary range for this US-based, full-time, and exempt position is $75,000 - $95,000, not including variable compensation.

Benefits

  • Complete administrative responsibilities including but not limited to Salesforce account documentation, customer meeting minutes, Outlook calendar management, and PTO coverage planning.
  • Strong knowledge of the healthcare industry.

Company info

  • Facilitate product training and configuration sessions for customers, and act as system subject matter expert.

Visa & Work Authorization

  • sexual orientation, gender identity or expression, age, disability, medical condition, marital status, veteran status, citizenship, genetic information, hairstyles, or any other status protected by local or federal law
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This listing is sourced directly from HHAeXchange's careers page and normalized into a canonical job model.