Synchronyfinancial

Synchronyfinancial

VP, Collections Digital & Mail Contact Strategy Leader

Cincinnati West Chester Hub, USA · Vp

No sponsorship$135k-$230kDetected 12 days ago
PythonSQLData AnalysisAgentic AIComplianceExcelOnboardingSASLeadershipCommunicationMicrosoft Office

About the role

  • The VP will maximize collections performance while ensuring regulatory compliance and operational risk management.
  • Salaries are adjusted according to market in CA, NY Metro and Seattle.
  • Our Way of Working: We're proud to offer you flexibility.

Responsibilities

  • Own collections contact strategies for digital channels (including mobile app, email, text), letters and statement messages for secured and unsecured consumer revolving and installment portfolios.
  • Includes developing the business case, obtaining all approvals, partnering with Operations and IT to implement, ensuring appropriate controls, and ensuring robust reporting and monitoring.
  • Lead development of collections digital and letter strategies for new client start-ups, new client conversions, new products, etc.
  • Partner with Technology & Operations teams to assess digital opportunities such as Text to Pay / Pay By Text.
  • Drives automation and process excellence initiatives to enhance operational efficiency, improve customer engagement, and optimize collections outcomes.
  • Utilize generative and agentic AI technologies to advance predictive analytics, personalize customer communications, and drive smarter, more effective collections strategies.
  • Partner with Collections Operations to identify, prioritize, test and rollout initiatives to reduce expenses and/or to improve customer experience.
  • Partner with Compliance and Legal to complete gap assessment for new laws, regulations and regulatory guidance and, if necessary, lead and implement changes to ensure compliance.
  • Own Collections strategy process support including strengthening test design and monitoring.
  • Lead or co-lead support for frequent regulatory exams, audits and reviews including explaining policies, strategies, tests and reporting.

Requirements

  • Bachelor's degree with a minimum 8+ years of strategy, analytics or credit risk management experience or, in lieu of a Bachelor's degree, 12+ years of strategy, analytics, or credit risk management experience.
  • 3+ years of direct people management experience.
  • Advanced proficiency with data analytics and segmentation platforms (e.g., SAS, SQL, Python/R).
  • must be able to communicate with and influence executives.
  • Ability and flexibility to travel for business as required
  • You must be 18 years or older
  • You must have a high school diploma or equivalent
  • You must be able to satisfy the requirements of Section 19 of the Federal Deposit Insurance Act.
  • New hires (Level 4-7) must have 9 months of continuous service with the company before they are eligible to post on other roles.
  • Employees, level 8 or greater, must have at least 18 months' time in position before they can post.

Nice to have

  • Master's degree (Business administration or quantitative field).
  • Collections and/or Recovery strategy experience in consumer lending (ideally credit card) industry.
  • Experience managing geographically dispersed teams, including offshore employees.
  • Experience interacting with regulators, auditors and second line of defense teams.

Compensation

  • Actual compensation offered within the posted salary range will be based upon work experience, skill level or knowledge.

Benefits

  • The salary range for this position is 135,000.00 - 230,000.00 USD Annual and is eligible for an annual bonus based on individual and company performance.

Company info

  • Lead development, testing and rollout of contact strategies for various sub-populations (e.g., customers who have requested no calls, customers working with debt settlement companies).
  • Overseeing a global team of three strategy analysts, this role will be accountable for driving superior business outcomes by developing and continuously optimizing data-driven strategies.

Equal opportunity

  • Federal law requires employers to provide reasonable accommodation to qualified individuals with disabilities. Please tell us if you require a reasonable accommodation to apply for a job or to perform your job. Examples of reasonable accommodation include making a change to the application process or work procedures, providing documents in an alternate format, using a sign language interpreter, or using specialized equipment.
  • If you need special accommodations, please call our Career Support Line so that we can discuss your specific situation. We can be reached at 1-866-301-5627. Representatives are available from 8am - 5pm Monday to Friday, Central Standard Time

Visa & Work Authorization

  • We will not sponsor individuals for employment visas, now or in the future, for this job opening
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This listing is sourced directly from Synchronyfinancial's careers page and normalized into a canonical job model.