Kids II
Director, Digital Commerce - US
USA-GA-Atlanta · Director
Sponsorship not specifiedDetected 7 days ago
Email MarketingAffiliate MarketingAccount ManagementForecastingSupply ChainCustomer SupportShopifyLeadershipCommunicationCollaboration
About the role
- Parenting is demanding, and that's where we come in.
- We want to reimagine how brands can make it easier for early stage parents - not by just selling them products, but by providing holistic solutions that transcend borders, categories and aisles.
- We're serious about what we do, AND we love to have fun.
Responsibilities
- Own the Digital Commerce P&L across all D2C and Marketplace channels.
- Drive a culture of accountability, continuous improvement, and data-driven decision making.
- Lead all D2C commerce activities across owned digital storefronts.
- Drive improvements in conversion rate, average order value, customer lifetime value, and overall site profitability.
- Own site merchandising strategy, product presentation, content optimization, and customer experience enhancements.
- Co-develop digital storefront roadmap including new features, functionality, integrations, and customer experience improvements.
- Partner with cross-functional teams to optimize fulfillment, customer service, inventory availability, and operational performance.
- Partner closely with Marketing to develop customer retention strategy across D2C channels.
- Support Lifecycle Marketing initiatives including email and SMS programs.
- Help develop Customer Segmentation, Personalization, Customer Journey, and Retention strategies.
Requirements
- Bachelor's Degree in Business, Marketing, eCommerce, Finance, or related field required.
- MBA or advanced degree preferred.
- 10+ years of progressive digital commerce leadership experience
- Demonstrated success managing multi-channel D2C and Marketplace businesses - US experience required, +International preferred.
- Significant experience owning P&L responsibility and driving profitable growth.
- Broad understanding of Shopify Plus, Shopify Markets, Marketplace ecosystems, social commerce, channel integration platforms, and modern commerce technology stacks.
- Experience in Customer Retention programs, Loyalty initiatives, email marketing, Affiliate commerce, and Marketplace expansion.
- Strong analytical and financial acumen with experience developing forecasts, business cases, and growth strategies.
- Experience managing commerce platforms, channel integrations, and digital merchandising operations.
- Proven ability to lead cross-functional teams and execute complex digital commerce initiatives.
Compensation
- Develop and execute annual and long-range strategic plans to drive sustainable Revenue growth and Profitability.
- Partner with Finance to develop Revenue, Margin, and profitability forecasts and ensure achievement of Annual Operating Plans.
Benefits
- Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, depth perception, and the ability to adjust focus.
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