Aircall.io, Inc.

Aircall.io, Inc.

Billing Support Specialist

New York Office

Sponsorship not specified$66k-$75kDetected 2 days ago
Customer SupportCommunicationProblem SolvingTime ManagementAccounts Payable

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odds of building a lasting career here

39Risky
Cap-exempt (no lottery)0
Sponsors this role90
Entry-level history0
PERM / green-card track0
Lottery odds (Level I)39
Fits your clock70

Thin sponsorship signal and lottery-bound (~15% per draw). A low-probability bet with your clock running. Prioritize cap-exempt roles and proven entry-level sponsors first.

Lottery odds assume a STEM candidate.

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Employer immigration record

from this employer's Department of Labor filings

Files H-1B transfers

16 transfer filings in the last year, covering 16 workers. Median labor-condition decision: 7 days. An employer that already files transfers is one that can take over an existing H-1B.

Sourced from Department of Labor LCA, PERM and prevailing-wage disclosure data. Employer matching is by name, so figures may be split across an employer's legal entities. Absence of a filing means none appears in our copy of the data, not that none exists.

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About the role

  • We're redefining customer communications by bringing voice, SMS, WhatsApp, and AI together into one seamless workspace.
  • Our momentum comes from a simple idea: help teams work smarter, not harder.
  • The result is higher revenue, faster resolutions, and teams that scale with confidence.

Responsibilities

  • Maintain accurate customer account balances
  • Collaborate closely with the Accounts Receivable and Cash Collection teams
  • Build and maintain professional relationships by delivering a world-class billing support experience
  • Develop and maintain in-depth knowledge of Aircall's billing and payment processes
  • Aircall's AI Voice Agent automates routine calls, AI Assist streamlines post-call work, and AI Assist Pro delivers real-time guidance so people can do their best work.
  • Within our Finance team, the Billing team manages incoming billing and payment-related inquiries.
  • We're working to create a place filled with diverse people who can enrich and learn from one another.
  • We're committed to ensuring that everyone not only has a seat at the table but is valued and respected at it by providing equal opportunities to develop and thrive.
  • We may use artificial intelligence (AI) tools to support parts of the hiring process, such as reviewing applications, analyzing resumes, or assessing responses.

Requirements

  • Experience with ticketing tools and support systems
  • Ability to multitask across different platforms and communication channels
  • A first experience in a B2B SaaS customer support role, or transferable relevant experience.
  • Excellent written and verbal communication skills
  • Strong technical aptitude (ability to understand and explain billing-related concepts to customers and internal stakeholders)
  • Analytical mindset with curiosity to investigate and resolve complex inquiries
  • Strong time management and prioritization skills
  • High level of empathy and customer orientation
  • Comfortable working cross-functionally in an international, multilingual, remote environment
  • Comfortable using AI-powered tools to improve efficiency, quality, and problem-solving in daily work

Compensation

  • 💶 Competitive salary package & benefits

Benefits

  • We value ownership, continuous learning, and thoughtful speed.
  • 📚 Fast-learning environment, entrepreneurial and strong team spirit
  • At Aircall, we believe diversity, equity and inclusion - irrespective of origins, identity, background and orientations - are core to our journey.
  • We will constantly challenge ourselves to make sure that we live up to our ambitions around diversity, equity and inclusion, and keep this conversation open.

Company info

  • We've built a product customers love and a business that's scaling quickly, backed by world-class investors and driven by rapid AI innovation across multiple product lines.
  • Support customers in resolving billing and payment inquiries (receipts, credit notes, invoices, payment processing, etc.)
  • Aircall is a unicorn, AI-powered customer communications platform used by 22,000+ companies worldwide to drive revenue, resolve issues faster, and scale customer-facing teams.
  • Our mission is to deliver accurate resolutions, clear communication, and a high level of customer satisfaction, while ensuring full compliance with finance guidelines and processes.
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This listing is sourced directly from Aircall.io, Inc.'s careers page and normalized into a canonical job model.