Amazon
ITS Support Engineer I, Global IT Services
San Francisco, California, USA · Contract
Sponsorship not specified$28k-$49kDetected 1 day ago
LinuxExcelOnboardingCustomer SupportTCP/IPDNSMentoring
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odds of building a lasting career here
42Risky
Cap-exempt (no lottery)0
Sponsors this role100
Entry-level history0
PERM / green-card track0
Lottery odds (Level I)39
Fits your clock70
Thin sponsorship signal and lottery-bound (~15% per draw). A low-probability bet with your clock running. Prioritize cap-exempt roles and proven entry-level sponsors first.
Lottery odds assume a STEM candidate.
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About the role
- Are you passionate about solving technical challenges and helping people?
- Do you thrive in a dynamic, high-impact environment?
- We're seeking customer-focused, innovative problem-solvers who excel in a fast-paced, collaborative environment.
Responsibilities
- Join Amazon's IT Services team as an ITS Support Engineer and be part of the engine that powers Amazon's seamless operations.
- Amazon's ITS Support Engineers are dedicated, dependable and customer focused, owning the overall IT experience.
- ITS Support Engineers have an advanced understanding of IT standards, systems and equipment deployed throughout Amazon.
- They can work independently or collaborate with partner teams and contractors managing projects while maintaining a high level of productivity to meet goals.
- Quickly adapting to new processes and procedures, they act as a mentor and main partner for escalations within the team.
- You'll engage with Amazonians across various teams, owning and recognizing their unique IT needs and provide personalized high-quality support.
Requirements
- 1+ years of Windows Server
- 1+ years of Windows Server technologies: AD, DFS, Print Services, SCCM experience.
- 2+ years of troubleshooting in a multi-user high availability environment experience.
- 2+ years of PC repair, troubleshooting, deployment and liquidation experience.
- 1+ years of IT client, server, and network service delivery experience.
- 2+ years of networking (such as DNS, DHCP, SSL, OSI Model, and TCP/IP) experience.
- 2+ years of supporting and maintaining a corporate network environment experience - High school or equivalent diploma
Nice to have
- 2+ years of computer networking experience.
- Los Angeles County applicants: Job duties for this position include: work safely and cooperatively with other employees, supervisors, and staff
- adhere to standards of excellence despite stressful conditions
- communicate effectively and respectfully with employees, supervisors, and staff to ensure exceptional customer service
- and follow all federal, state, and local laws and Company policies.
- Criminal history may have a direct, adverse, and negative relationship with some of the material job duties of this position.
- Pursuant to the Los Angeles County Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records.
- Pursuant to the San Francisco Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records.
Compensation
- $28k-$49k
Benefits
- Amazon offers a full range of benefits that support you and eligible family members, including domestic partners and their children.
- The benefits that generally apply to regular, full-time employees include:
- Medical, Dental, and Vision Coverage Maternity and Parental
- Benefits can vary by location, the number of regularly scheduled hours you work, length of employment, and job status such as seasonal or temporary employment.
Company info
- Here at Amazon, it's in our nature to learn and be curious.
- Our employee-led affinity groups foster a culture of inclusion that empower us to be proud of our differences.
- Ongoing events and learning experiences, including our Conversations on Race and Ethnicity (CORE) and AmazeCon (gender diversity) conferences, inspire us to never stop embracing our uniqueness.
- Mentorship and Career Growth:
- We're continuously raising our performance bar as we strive to become Earth's Best Employer.
- We embrace curiosity and continuous learning, empowering you to grow both personally and professionally through mentorship, knowledge-sharing, and career-advancing resources, helping you develop into a better-rounded professional.
- If you're ready to join a team of passionate problem-solvers and make a real impact, apply now to become an ITS Support Engineer at Amazon!
- At Amazon, we value people with unique backgrounds, experiences, and skill-sets.
- Join us and be part of a team that truly makes a difference in the lives of Amazonians worldwide.
This listing is sourced directly from Amazon's careers page and normalized into a canonical job model.