Canada Goose
Product Manager, Customer Experience & Engagement
Toronto, Ontario, CAN
Sponsorship not specified$102k-$141kDetected 17 hours ago
Product ManagementProduct StrategyAgileStakeholder ManagementEmail MarketingSalesforceCRMCustomer SupportLeadershipCommunicationCollaboration
About the role
- This role is accountable for delivering seamless, connected customer interactions across Salesforce Marketing Cloud (Email), Service Cloud, Clienteling and supporting customer service technologies.
- Reporting into the Digital Product leadership team, this role will oversee two Scrum Pods (CRM & Direct Marketing Pod and Customer Experience Pod) and two Product Owners.
Responsibilities
- Lead and coach Product Owners across the CRM & Direct Marketing and Customer Experience Pods
- It's about being part of a community that values, supports, and empowers you.
Requirements
- 3-5+ years of experience in Product Management, preferably in customer engagement, marketing technology, or service platforms
- Previous experience as a Product Owner is an asset, but not required
- Proven experience managing complex product initiatives across multiple domains
- Experience working in Agile / SAFe environments
Skills
- Lifecycle and triggered email journeys
- Customer service interactions (call center, live chat, service workflows)
- Warranty Experience
- Stakeholder Collaboration & Alignment
- Work closely with cross-functional stakeholders (Ecommerce, Marketing, Customer Experience, Retail, Operations, and Technology)
- Lead roadmap alignment, prioritization discussions, and trade-off decisions
- Translate business needs into clear product requirements and actionable delivery plans
- Act as the primary bridge between business stakeholders and technology teams
- Agile & Delivery Execution
- Ensure effective backlog management, sprint planning, and PI planning participation
Compensation
- $102,000.00 - $141,000.00 / year
- We're committed to being open and fair about pay.
Company info
- This posting represents an active vacancy for which we are currently hiring.
- At Canada Goose, we believe that belonging goes beyond mere inclusion.
- We thrive when we can be our authentic selves.
- Our community is built on empathy and the understanding that every individual's experience is unique, and every voice is important.
- We also recognize that communities are ever evolving, and that our work is never done.
- At Canada Goose, belonging is more than just an ideal-it's the key to unlocking our collective potential, taking us further together.
- Canada Goose is an equal opportunity employer and is committed to providing employment accommodation in accordance with the Ontario Human Rights Code and the Accessibility for Ontarians with Disabilities Act.
- There are multiple ways to interview with us!
- If you require any interview accommodation for your interview, please e-mail us at HR@canadagoose.com.
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This listing is sourced directly from Canada Goose's careers page and normalized into a canonical job model.