Storable
Client Success Manager (CSM) - Storage Division (Future Openings)
United States · Principal · Full-time
Work authorization requiredDetected 69 days ago
RESTCRMAccount ManagementCustomer SuccessLeadershipCommunicationProblem SolvingMentoringOrganizational Skills
About the role
- Client Success Manager (CSM) - Storage Division (Future Openings) Storable's Client Success Team plays a vital role in ensuring our clients achieve measurable business success with our self-storage solutions.
- As a Client Success Manager (CSM), Senior Client Success Manager (Sr.
- CSM), or Principal Client Success Manager (Principal CSM) within our Storage division, your level of responsibility and client engagement will scale with experience.
Responsibilities
- Whether managing mid-market clients, high-value accounts, or enterprise relationships, you will drive adoption, mitigate risks, identify growth opportunities, and foster long-term retention.
- Fertility care support options to help in your journey towards parenthood.
Nice to have
- Strong relationship management and proactive engagement skills.
- Experience with Client Success platforms (e.g., Vitally, Gong) and CRM tools.
- Strong problem-solving mindset, with experience in consultative selling and business reviews.
- 2-4 years of experience in Client Success, Account Management, or a related role in SaaS or self-storage.
- Experience in managing mid-market client relationships.
- 5+ years of experience in Client Success, Account Management, or a related role in the storage or SaaS industries.
- Proven success in delivering measurable business impact through strategic client relationships.
- Strong executive communication and presentation skills.
Compensation
- Generous health coverage for you and your family, including fully paid short- and long-term disability coverage and two-times base salary life insurance.
Benefits
- Generous health coverage for you and your family, including fully paid short- and long-term disability coverage and two-times base salary life insurance.
- Employer contribution to your HSA, plus an HRA to help offset your deductible.
- Instant access to flexible vacation.
- We trust you, so we have a 'take what you need' vacation policy.
- 8 hours of Volunteer Time Off each year and the opportunity to get active in the community by joining one of our offsite volunteer and community service events.
- 8 hours of Rest, Relax, Recharge time to care for your mental health.
- Fully paid parental leave: 12 and 6 weeks for primary and secondary caregivers, respectively.
- 'Paw'ternity Leave and Pet Bereavement - we understand that pets are a part of the family and have generous time-off policies, which honor that commitment.
- Caregiver Leave: four weeks of fully paid time away from work to care for aging dependents or family members, if needed.
- $50 monthly home data stipend, plus a home office sign-on bonus of $250.
Company info
- At Storable, we're redefining property management for specialty real estate.
- Tailored for the self-storage, marine, and RV & camping industries, we seamlessly integrate management software with marketplace listings, websites, CRM, insurance, payments and more.
- Dedicated to empowering owners and operators, Storable helps you win more every day.
- Explore our platform solutions at www.storable.com.
- At the heart of Storable is our "Be More" culture, which reflects our commitment to delivering exceptional value to our customers and fostering the personal and professional growth of our employees.
- We strive to empower our team and our customers to achieve and be more than ever before.
- Benefits and
- Benefits and Perks:
- 401(k) match after 60 days, 100% vested after 1 year.
- Instant access to flexible vacation. We trust you, so we have a 'take what you need' vacation policy.
- Be More - company rewards and recognition that add up and can be redeemed for personalized gifts and experiences! Storriors have been able to enroll in SCUBA certification classes, travel overseas, and redo their back patio, among many other things.
- Access a range of mental well-being resources for yourself and your dependents, including counseling services, stress management programs, and mindfulness workshops
- Access to financial experts to help you make informed decisions and achieve your financial goals.
- Direct Student Loan Payment Program, some qualifications and eligibility rules apply.
- Storable is committed to providing equal employment opportunity (EEO) to all persons regardless of age, color, national origin, citizenship status, physical or mental disability, race, religion, creed, gender, sex, sexual orientation, gender identity and/or expression, genetic information, marital status, status with regard to public assistance, veteran status, or any other characteristic protected by federal, state or local law.
- In addition, Storable will provide reasonable accommodations for qualified individuals with disabilities.
- Important Notice: To protect yourself from fraudulent activities, please consider the following:
- Official Communication: All genuine communication from Storable will come from official email addresses, ending in "@storable.com." Be cautious of any communication that doesn't match this criteria.
- No Unsolicited Offers: We do not extend job offers without a formal interview process. If you receive an unsolicited job offer claiming to be from Storable or any of its representatives, it's a red flag.
- Verification: If you're uncertain about the legitimacy of any job offer or communication claiming to be from Storable, please contact our HR department directly at POps@storable.com for verification.
- Your security and trust are paramount to us.
Visa & Work Authorization
- All applicants must be currently authorized to work in the United States on a full-time basis.
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This listing is sourced directly from Storable's careers page and normalized into a canonical job model.