ZOLL Medical

ZOLL Medical

Technical Service Specialist

US CA San Jose · Mid

Sponsorship not specified$73k-$105kDetected 3 hours ago
ExcelCustomer SupportMedical DevicesCommunicationCollaborationProblem SolvingOrganizational Skills

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odds of building a lasting career here

47Sponsors, lottery-bound
Cap-exempt (no lottery)0
Sponsors this role80
Entry-level history0
PERM / green-card track0
Lottery odds (Level II)66
Fits your clock70

Sponsors, but it's cap-subject — you still face the weighted lottery (~30% per draw at Level II). Good if you win; have a cap-exempt backup on your list.

Lottery odds assume a STEM candidate.

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About the role

  • As a Technical Service Specialist, your role involves inspecting, troubleshooting, and servicing ZOLL San Jose products including AutoPulse batteries, chargers, TherOx, BrainCool and Thermogard consoles, and more.
  • Collaboration with engineers, technicians, manufacturing, quality and management personnel and other stakeholders is essential to resolve issues and help improve product quality.
  • With experience in electromechanical product servicing and education in electrical, mechanical, or computer science fields, you will excel in this position.

Responsibilities

  • Support Complaints and QA processes by documenting returned device investigations and service work performed.
  • Maintain service records, tests, and investigation documents in accordance with the corporate quality system requirements.
  • Work with engineering, manufacturing, and other departments to develop and document new or improved service work instructions.
  • Develop or improve service processes that contribute to efficient and productive service turnaround.
  • Responsible for returned product analysis and collaborate with R&D to identify how the device can be better serviced.

Requirements

  • The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job.
  • Strong problem-solving, communication, flexibility, and organizational skills are required.
  • Must be able to make independent judgment and independently problem solve during time of limited supervision

Nice to have

  • Read and understand work instructions, test procedures, product specifications, wiring diagrams, and schematics to determine testing equipment and procedures to be used.
  • Compare results with specifications and record test data on PC and associated service forms.
  • Perform functional and component level investigation, troubleshooting, and tests on sub-assemblies as well as finished devices as required.
  • Provide input to engineering on device failures and suggestions for improvements.
  • Calibrate test instruments and equipment according to specifications.
  • Capable of reading electrical schematics and performing moderate electrical troubleshooting.
  • Confer with ZOLL engineers, technicians, production personnel, manufacturing engineering, and others as required to resolve problems or improve product quality.
  • Perform US field service calls at customer sites as required.

Compensation

  • $73,000.00 to $105,000.00
  • This position is eligible for an annual bonus in accordance with the company's bonus plan.
  • Factors which may affect starting salary include geography, skills, education, experience, and other qualifications of the successful candidate.
  • For fully remote positions, compensation will comply with all applicable federal, state, and local wage laws, including minimum wage requirements, based on the employee's primary work location.

Benefits

  • This position is eligible for an annual bonus in accordance with the company's bonus plan.
  • Details of ZOLL's comprehensive benefits plans can be found at www.zollbenefits.com.

Company info

  • Field service calls at customer sites may also be part of your responsibilities.
  • ZOLL is a fast-growing company that operates in more than 140 countries around the world.
  • Our employees are inspired by a commitment to make a difference in patients's lives, and our culture values innovation, self-motivation and an entrepreneurial spirit.
  • Develop an on-going relationships with customers to ensure future business success.

Equal opportunity

  • All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, disability, or status as a protected veteran.
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This listing is sourced directly from ZOLL Medical's careers page and normalized into a canonical job model.