Clera
Customer Success Manager
San Francisco · Full-time
No sponsorshipDetected 3 days ago
SalesforceCRMSalesAccount ManagementSAPERPOnboardingCustomer SuccessCommunicationProblem SolvingPublic Speaking
About the role
- This is a founding Customer Success Manager opportunity at a fast-growing, Y Combinator-backed AI SaaS startup based in Munich, Germany.
- The company automates quoting and order processing workflows for distributors and manufacturers - helping sales teams eliminate manual work, reduce lost deals, and close faster through AI-powered automation integrated with ERP and CRM systems.
- This role directly shapes product adoption, retention, and company growth at an early, high-impact stage.
Responsibilities
- Own the end-to-end customer journey: sales support, onboarding, adoption, renewal, and expansion.
- Lead onboarding and implementation to ensure quick time-to-value and sustained product engagement.
- support them during key commercial negotiations.
- Manage accounts to drive retention, upsell, and long-term partnerships.
- Collaborate closely with CPO, sales, and engineering to ensure customer feedback shapes development priorities.
- Serve as the primary point of contact and trusted partner for customers, building long-term strategic relationships.
- Help customers unlock measurable efficiency gains and savings; support them during key commercial negotiations.
- Proven ability to lead customer onboarding, drive product adoption, and manage the full post-sales lifecycle.
- Proactive, empathetic, and people-oriented - motivated to build something from the ground up.
Requirements
- 1+ years of experience in customer success, account management, or client relationship management in SaaS, B2B, or consulting.
- Hands-on experience with CRM platforms such as Salesforce or HubSpot.
- Candidates must be eligible to work in Germany without sponsorship.
Nice to have
- Domain knowledge in construction, HVAC, electrical, plumbing, or industrial distribution.
- Experience in an early-stage or high-growth startup environment.
- Comfort navigating enterprise stakeholders and complex sales cycles.
- You will be expected in the office five days per week, with occasional travel to customer sites.
- The team is small (~15 people), highly technical, and moves fast.
- This is an opportunity to join early, make a meaningful impact, and grow with the company.
Benefits
- Track and act on SaaS health metrics (CSAT, NPS, churn, health scores) using CRM tooling.
- Familiarity with SaaS metrics (health scores, CSAT, NPS, churn) and a data-informed approach to customer success.
Company info
- The company is a seed-stage, Y Combinator-backed startup (founded 2024) operating in the AI-powered enterprise sales automation space.
- The platform is purpose-built for distributors and manufacturers, automating quote creation, order processing, and customer inquiry handling through AI - including voice agents, email automation, and deep ERP/CRM integrations (SAP, Oracle, and others).
- Help customers unlock measurable efficiency gains and savings
Visa & Work Authorization
- Please note: Visa sponsorship is not available for this role.
This listing is sourced directly from Clera's careers page and normalized into a canonical job model.