Teal
Tier 2 Support Tech
Minneapolis, MN · Full-time
Sponsorship not specifiedDetected 22 days ago
iOSAndroidAzureCustomer SupportFirewallCiscoCommunicationProblem SolvingMicrosoft Office
About the role
- include troubleshooting hardware, software, and networking issues, as well as ensuring all computing operations run with optimal performance, security, and efficiency.
- The best candidates will be collaborative, customer-focused, and adaptable.
- This is a full-time, onsite position based in our Minneapolis office.
Responsibilities
- With roots dating back to 2000, the company differentiates itself from its competition through world-class concierge service, business-focused support, and sophisticated cybersecurity and compliance knowledge.
Requirements
- Ability to read/speak/write at a high level.
- Resourceful - the ability to figure things out.
- Our employees are empowered to explore their creativity, pursue their passions, and achieve personal growth through their work experience with us.
Skills
- Replacing and upgrading defective or outdated components when necessary.
- Monitoring system performance to ensure everything runs smoothly and securely.
- Documenting any processes which employees need to follow in order to successfully work within our computing system.
- Maintain professional appearance and conduct at all times.
- Adheres to company work practices.
- Documents work processes as required.
- Performs other duties as assigned.
- Qualifications High school diploma; 1-2 years related experience and/or training; or equivalent combination of education and experience.
- Excellent customer service skills and "can do" attitude.
- Past experience administering server-side technology and networked computing systems.
- Ability to prioritize a wide range of workloads with critical deadlines.
Benefits
- Teal is committed to fostering an environment in the workplace that promotes diversity, equity, and inclusivity - where all employees are valued, respected, and provided with equal opportunities.
Company info
- Loves helping people
This listing is sourced directly from Teal's careers page and normalized into a canonical job model.