podimetrics

Onboarding Specialist - Part Time/Per Diem

United States · Part-time

Sponsorship not specifiedDetected 6 days ago

CRMOutbound SalesProcess ImprovementMedical DevicesLeadershipCommunicationCollaborationAdaptabilityOrganizational Skills

About the role

The Part Time/Per Diem Onboarding Specialist plays a vital role in helping patients begin their journey with Podimetrics.
This position is responsible for engaging patients by phone, introducing them to their Podimetrics SmartMat, completing intake, and guiding them through the first successful scan that enables ongoing clinical monitoring.
Working directly with patients, this role combines education, motivation, and compassionate communication to ensure every patient understands the value of the program and feels confident using their device.

Maintain ownership of assigned patients until activation is successfully completed.
Partner closely with the Operations, Sales, and Device Operations teams to ensure smooth handoffs and consistent patient experience.
Support process improvement initiatives to enhance activation rates and patient satisfaction
We are a mission driven, financially responsible enterprise that enables patients to stand on their own feet and live more independent and fulfilling lives.

Strong verbal communication and interpersonal skills with the ability to explain concepts clearly and empathetically.
Familiarity with performance metrics such as call volume, activation rates, and conversion cycles.
Prior experience in call center, healthcare support, patient engagement, or device sales roles.
Demonstrated success in telephonic outreach or customer-facing environments.
Comfortable navigating cloud-based systems and documentation tools, including Five9 and Google Workspace.
Highly organized and adaptable with the ability to manage time effectively in a remote setting.
Bilingual in English and Spanish.
Prior experience in healthcare, remote patient monitoring, or medical device onboarding.

Paid Sick Leave Accrual
Today, Podimetrics teams with and provides solutions to patients, payers and providers that alleviate the health and financial implications of diabetic foot complications in high-risk populations.
Conduct outbound phone calls to patients to introduce the Podimetrics SmartMat program, explain its benefits, and complete intake information.
Use motivational and educational techniques to encourage engagement and overcome hesitation or objections.
Accurately document all interactions and progress in the electronic health record (Achilles) and Google-based CRM tracking tools.
Effectively blends education with persuasive communication to drive action.

We advance our mission by caring for our people (colleagues, patients, providers, customers and stockholders), treating them with kindness and respect.
We are driven to act and demand mutual accountability.
We believe that missteps foster learning and iterative improvement.
We are always striving to learn more and do better.
We question if the best we have ever done couldn't be improved further.
Podimetrics is committed to a diverse and inclusive workplace.
We are an equal opportunity employer and do not discriminate based on race, national origin, gender, gender identity, sexual orientation, protected veteran status, disability, age, or other legally protected status.
We are here to drive critical change, bring hope and compassionate care to those in great need.
Founded in 2011, Podimetrics set out on a mission to improve patient lives through early detection and prevention of diabetic foot ulcers, the leading cause of lower limb amputations.

equal opportunity employer and do not discriminate based on race, national origin, gender, gender identity, sexual orientation, protected veteran status, disability, age, or other legally protected status.

This listing is sourced directly from podimetrics's careers page and normalized into a canonical job model.