Mattel
Retail Department Manager (Exempt)
New York, NEW YORK, United States
Sponsorship not specifiedDetected 12 days ago
Performance ManagementCustomer SupportLeadershipCommunicationCollaborationProblem SolvingMentoringMicrosoft Office
About the role
- It's our heritage and it's also our future.
- Mattel is at its best when every member of our team feels respected, included, and heard-when everyone can show up as themselves and do their best work every day.
- And we do this with unwavering integrity, unbridled passion, and laser-like focus to earn grown-ups' trust and put smiles on kids' faces around the world.
Responsibilities
- Lead daily department operations to achieve sales, customer service, and operational performance goals while ensuring compliance with company policies and standards.
- Coach, develop, and inspire associates through ongoing feedback, training, recognition, and performance management to build a high-performing team.
- Drive revenue growth by modeling selling behaviors, monitoring key performance indicators, and implementing strategies that improve customer engagement and sales results.
- Partner with store leadership to execute merchandising plans, product launches, and promotional initiatives that enhance the customer experience and maximize business opportunities.
- Collaborate with cross-functional partners to support store initiatives, maintain visual merchandising standards, and deliver consistent execution across the business.
- Previous experience leading and developing retail teams.
- Excellent customer service and relationship-building abilities.
Requirements
- Proficiency with Microsoft Office and retail operational systems.
Nice to have
- High school diploma or equivalent required
- associate or bachelor's degree preferred.
- Retail environment experience preferred
Benefits
- Monitor staffing, floor coverage, and service execution to ensure an efficient, safe, and engaging shopping environment.
- Education & Experience
- Ability to work a flexible schedule, including evenings, weekends, and holidays.
Company info
- Mattel is a leading global toy and family entertainment company and owner of one of the most iconic brand portfolios in the world.
- We engage consumers and fans through our franchise brands, including Barbie, Hot Wheels, Fisher-Price, American Girl, Thomas & Friends, UNO, Masters of the Universe, Matchbox, Monster High, MEGA and Polly Pocket, as well as other popular that we own or license in partnership with global entertainment companies.
- Our offerings include toys, content, consumer products, digital and live experiences.
- Our products are sold in collaboration with the world's leading retail and ecommerce companies.
- Since its founding in 1945, Mattel is proud to be a trusted partner in empowering generations to explore the wonder of childhood and reach their full potential.
- Mattel's award-winning workplace culture has been recognized by Forbes, Fast Company, Newsweek, Great Place to Work, TIME, and more.
- Visit us at https://jobs.mattel.com/ and www.instagram.com/MattelCareers.
- Mattel is an Equal Opportunity Employer where we want you to bring your authentic self to work every day.
- We welcome all job seekers, and all applicants will receive consideration for employment without regard to race, ethnicity, color, national origin, religion, sex, gender, gender identity or expression, sexual orientation, veteran and protected veteran status, disability status, and or any other basis protected by applicable federal, state or local law.
- We are a purpose driven company aiming to empower generations to explore the wonder of childhood and reach their full potential.
- At Mattel, we are dedicated to an inclusive workplace and a culture of belonging.
- Join Mattel's Talent Community and start receiving exciting updates about our company, our employees, and our culture.
- We collaborate: Being a part of Mattel means being part of one team with shared values and common goals.
This listing is sourced directly from Mattel's careers page and normalized into a canonical job model.