Gamer's Choice

Customer Service Manager (E-commerce)

Long Island City, NY

Sponsorship not specifiedDetected 20 days ago

CRMCustomer SupportCommunicationMentoring

About the role

Gamer's Choice is a team of passionate gamers, creators, and innovators based in Queens, New York.
What began as a small local shop has grown into one of the leading destinations for Trading Card Game players and collectors around the world.
While Yu-Gi-Oh! has always been our foundation, we're expanding into exciting new titles like Pokémon, One Piece, Riftbound, and Disney Lorcana.

Manage and track incoming customer requests using the company's CRM system.
In this role, you will be responsible for responding to customer inquiries, resolving complaints, and ensuring every customer receives timely, accurate, and empathetic support.
In addition, you will manage a team of Customer Service Representatives, ensuring that they are providing high-quality service, consistent with company standards.

2+ years of management experience in a Customer Service environment 5+ years of customer service experience, preferably in a fast-paced or customer-centric environment.
Ability to remain calm under pressure and handle difficult customer interactions with empathy and patience.
Strong written communication skills with the ability to adapt tone depending on the platform (email vs. social media).
Experience using CRM or ticketing systems.

Experience managing customer communications on social media is a plus.
Nice- to-Haves: Experience managing customer communications on social media is a plus.

We're driven by a shared love for gaming and community, offering both an engaging online experience and a vibrant in-store atmosphere.
Our mission is to be the ultimate home for fans to connect, compete, and celebrate the games they love.
Our Long Island City store serves as the heart of our community, hosting tournaments, events, and gatherings that bring players together both in person and online.
Manage and guide a team of Customer Service Representatives, ensuring high-quality customer service is provided to all of our customers.
We are seeking a Customer Service Manager to join our team.
You'll communicate with customers across multiple channels, including email, social media, etc., to provide exceptional service that strengthens our brand reputation and enhances customer satisfaction.

Gamer's Choice is an equal opportunity employer.
We acknowledge and honor the fundamental value and dignity of all individuals.
We pledge ourselves to crafting and maintaining an environment that respects diverse traditions, heritages, and experiences.
Gamer's Choice is an Equal Employment Opportunity and Affirmative Action employer.

This listing is sourced directly from Gamer's Choice's careers page and normalized into a canonical job model.