Lozier
IT Support Specialist
Middlebury, IN
Sponsorship not specifiedDetected 31 days ago
JiraConfluenceCustomer SupportCommunicationProblem SolvingTime ManagementCompTIA
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16Unrated
Cap-exempt (no lottery)0
Sponsors this role0
Entry-level history0
PERM / green-card track0
Lottery odds40
Fits your clock70
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About the role
- Champion Lozier's Mission, Vision, and Core Values by demonstrating the behaviors that contribute to Lozier's success.
- Ensure standard delivery of computer solutions, promoting repeatable and reliable service to include work on installation standards, configuring operating systems, and network set-up and testing.
- Ensure system security by responding to and assisting with cyber security incidents, supporting desktop encryption solutions, and administering patching updates.
Responsibilities
- If you've shopped in a store or ordered online, chances are you've experienced what we build.
- Watch this short Come Work With Me video to hear directly from a team member about their experiences and what makes our company a great place to build a career.
- Provide basic support, ranging from standard office technology to manufacturing equipment, which has integrated computer solutions.
- Create, review, and maintain work instructions and document processes.
- Participate in supporting and testing of new technology as assigned including initiative support, and technology rollouts.
- The Information Technology (IT) Support Specialist assists business technology end-users with general tier 1 or 1.5 computer system problem resolution and basic system installations.
- The IT Support Specialist assumes regular on-call responsibilities.
Requirements
- Associate degree in computer science, information technology, information services, or another related field is preferred.
- Bachelor degree in computer science, information technology, information services, or another related field is desired.
Nice to have
- Demonstrate a sense of urgency, motivation, initiative and accountability.
- CompTIA Tech + Certification within six months.
- Ability to multitask, evaluate and set priorities.
- Intermediate technical ability in the area of computer software, hardware and mobile devices.
- Good verbal/written communication, both in person and over the phone.
- Excellent customer service skills.
- Efficient, effective, and creative problem solving skills.
- Ability to work effectively with tight deadlines and changing priorities.
Benefits
- Company bonus potential.
- PTO (Paid Time Off) plus paid holidays.
- Competitive benefits package (Eligible for medical, dental, and vision benefits on the first day of employment).
- Educational Assistance Program.
- Assist with documenting Knowledge Base articles, asset records, focusing on inventory accuracy, relocation of assets, and equipment retirement.
- Onsite Health Clinic.
Company info
- Want to learn more about our culture and what it's like to work at Lozier?
- At Lozier, you'll join a team that designs industry-leading solutions, builds products retailers and warehouses depend on, and be part of a company that prioritizes growth and development of its workforce.
- This role will complete assigned support service requests from internal customers who are both on site and remote.
This listing is sourced directly from Lozier's careers page and normalized into a canonical job model.