ServiceTitan

Senior Business Analyst

US Remote · Senior

Sponsorship not specifiedDetected 30 days ago

Data AnalysisProject ManagementAgileSalesforceSalesProcess ImprovementRecruitingOnboardingLeadershipCommunicationCritical Thinking

About the role

ServiceTitan is looking for a high-impact, Senior Business Analyst to join our Revenue Solutions Post Sales team.
The ideal candidate is a proactive communicator and critical thinker with a strong background in revenue systems, process improvement, and project management-comfortable navigating ambiguity in a dynamic, fast-paced environment.
Be Human With Us: Being human isn't about checking every box on a list.

Act as a strategic partner to stakeholders by identifying business problems and proactively proposing scalable processes and solutions through the entire customer journey.
Document and analyze current state workflows to proactively develop a point view on areas for improvement through process mapping.
Implement and maintain KPIs to track the effectiveness of new solutions, while using data-driven insights to continuously seek opportunities for innovation to drive ongoing improvements.
Take full ownership of initiatives and projects, including timeline, requirements gathering, stakeholder alignment, testing, launch, and post-launch support.
Develop user stories, use cases, with functional and technical specifications to effectively communicate requirements to developers.
Lead (UAT) to ensure the solution meets the requirements and functions as intended.
Partner with stakeholders and various leaders to align business roadmap with cross-team capacity and prioritization for system development.
Perform ad-hoc or Business As Usual (BAU) requests from stakeholders.
Ability to effectively prioritize and manage changing priorities, recurring or ongoing tasks and major projects.
Understanding of the business to apply knowledge and drive system & process best practices to meet organizational objectives.

So, if you have the skills but are hesitant to apply because of your background, apply anyway.
Bachelor's in Computer Science, Computer Information Systems, Business Management, Business Administration or a related engineering or business field is favorable but not required.

3+ years of related work experience in the following:
Business operations within SaaS with a strong knowledge of the customer journey.
Demonstrated experience working independently on complex projects with minimal supervision.
Leading business transformation or cross-functional initiatives that delivered measurable outcomes.
Must have strong prioritization skills and experience managing a portfolio of projects and BAU work.
Creating process maps, writing technical user stories, documenting business requirements and running user acceptance tests.
Cross-functional (written & verbal) communication, with the ability to simplify and explain complex problems to stakeholders of all levels and backgrounds.
Understanding business information to make effective business decisions in areas of expertise.

AI tools are not used to make hiring decisions; all hiring decisions are made by our hiring teams.

Flextime, recognition, and support for autonomous work: Flexible time off with ample learning and development opportunities to continue growing your career.
In addition to base salary, our total compensation package includes an annual bonus, equity, and a holistic suite of benefits.
Company-paid medical, dental, and vision (with 100% employer paid options and 90% coverage for dependents), FSA and HSA, 401k match, and telehealth options including memberships to One Medical.

We offer a comprehensive onboarding program, leadership training for Titans at all levels, and other programs and events.
At ServiceTitan, we celebrate individuality and uniqueness.

This listing is sourced directly from ServiceTitan's careers page and normalized into a canonical job model.