Procom Consultants Group
Technical Writer
Richardson, TX, United States · Contract
Sponsorship not specifiedDetected 3581 days ago
HTMLPhotoshopProject ManagementBusiness DevelopmentVendor ManagementCustomer SupportResearchCommunicationTime ManagementMicrosoft OfficeSharePoint
About the role
- Procom is a leading provider of professional IT services and staffing to businesses and governments in Canada.
- With revenues over $500 million, the Branham Group has recognized Procom as the 3rd largest professional services firm in Canada and is now the largest "Canadian-Owned" IT staffing/consulting company.
- Conduct quality control checks to ensure compliance with guidelines, specifications and deadlines.
Responsibilities
- Contribute to developing documentation methodology, frameworks and techniques for producing technical communications.
- Identify, build, design and publish templates with an eye for reuse for consistency.
- Apply principles and methods of curriculum and training design, teaching and instruction for individuals and groups to development of communications.
- Develop and document standard policy, operating process/procedure and customer service guidelines relating to IT support.
- Design, create and maintain appropriate information architecture.
- Ability to fill in as acting Team Lead when necessary
- Knowledge of principles and methods for curriculum and training design, teaching and instruction for individuals and groups, and the measurement of training effects.
- Ability to maintain discretion and confidentiality.
- Ability to manage and organize small to medium projects effectively with strong analytical, planning, organizational, and time management skills.
- Experience in web design and computer graphics helpful.
Requirements
- Must have excellent verbal communication skills.
- Must have reliability and a strong sense of responsibility including ability to meet aggressive deadlines.
- Expert computer skills including proficiency in Adobe Acrobat, Photoshop, Microsoft Office, Visio, Project, SharePoint, Image capturing, HTML, etc.
- Experience with multiple writing styles: technical, creative, marketing.
Nice to have
- A bachelor's degree in communication or technical discipline or equivalent experience required
- ITIL, MOS Certification preferred
- 4-8 years or more of related experience
- Ability to travel as required.
- Ability to lift 50lbs.
- Expertise using Content Management/Knowledge Management tools highly desired.
Company info
- Strong interpersonal communication skills in both developing collaborative relationships with SME and work with a wide range of people within the organization. Able to function as part of a multi-disciplinary team.
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This listing is sourced directly from Procom Consultants Group's careers page and normalized into a canonical job model.