Zeta Global

Zeta Global

Senior Client Success Manager - Programmatic

New York, NY · Senior

Sponsorship not specified$80k-$95kDetected 29 days ago
Account ManagementExcelSignal ProcessingLeadershipCommunicationCollaborationMentoring

About the role

  • The Senior Client Success Manager - Programmatic is a hands-on, client-facing role responsible for owning the end-to-end success of a portfolio of strategic programmatic accounts.
  • This is a hybrid role based in New York City (3 days/week).

Responsibilities

  • Own and manage 10+ active programmatic campaigns end-to-end across multiple accounts.
  • Lead all client communications, including status calls, QBRs, and escalations, providing clear insights and recommendations tied to business outcomes.
  • Apply a deep understanding of DSP functionality and optimization levers to guide setup decisions, diagnose issues, and drive performance improvements.
  • Deliver client-ready reporting and performance insights in partnership with Analytics.
  • Proactively identify and support upsell, cross-sell, and renewal opportunities in collaboration with Sales.
  • Collaborate cross-functionally to resolve issues, drive performance, and ensure a high-quality client experience.
  • Partner with your Client Success Director on escalations, prioritizing fixes, communicating progress, and ensuring timely resolution.

Requirements

  • 3+ years of experience in programmatic advertising, digital media, or ad-tech within Client Success, Account Management, or similar roles.
  • Hands-on DSP experience required, including campaign setup, optimization, and reporting.
  • High attention to detail and ability to prioritize in fast-paced environments.
  • Experience mentoring or supporting junior team members.
  • This role requires strong programmatic expertise, excellent judgment, and the ability to operate independently while collaborating closely with Sales, Analytics, and Operations.

Skills

  • Experience working with agencies and complex, multi-stakeholder accounts.
  • Strong ability to navigate ambiguity and make sound judgment calls without perfect information.
  • Proven comfort owning escalations and partnering with leadership to resolve issues.
  • Ability to translate technical and performance details into clear client-facing narratives.
  • Experience operating in high-growth or fast-paced environments where processes evolve.
  • Strong cross-functional collaboration skills, particularly with Sales, Analytics, and Operations.

Compensation

  • The salary range for this role is $80,000.00 - $95,000.00, depending on location and experience.
  • nor does Zeta discriminate on the basis of sexual orientation, gender identity or expression.
  • We're committed to building a workplace culture of trust and belonging, so everyone feels invited to bring their whole selves to work.
  • We provide a forum for employees to celebrate, support and advocate for one another.
  • ZETA IN THE NEWS!
  • https://zetaglobal.com/press/?cat=press-releases

Benefits

  • Excellent medical, dental, and vision coverage
  • Employee Equity and Stock Purchase Plan
  • Employee Discounts, Virtual Wellness Classes, and Pet Insurance And more!!

Company info

  • Zeta Global (NYSE: ZETA) is the AI-Powered Marketing Cloud that leverages advanced artificial intelligence (AI) and trillions of consumer signals to make it easier for marketers to acquire, grow, and retain customers more efficiently. Through the Zeta Marketing Platform (ZMP), our vision is to make sophisticated marketing simple by unifying identity, intelligence, and omnichannel activation into a single platform - powered by one of the industry's largest proprietary databases and AI. Our enterprise customers across multiple verticals are empowered to personalize experiences with consumers at an individual level across every channel, delivering better results for marketing programs. Zeta was founded in 2007 by David A. Steinberg and John Sculley and is headquartered in New York City with offices around the world. To learn more, go to www.zetaglobal.com.
  • The Senior Client Success Manager - Programmatic is a hands-on, client-facing role responsible for owning the end-to-end success of a portfolio of strategic programmatic accounts. You will serve as the day-to-day client lead, operational expert, and strategic partner, managing live campaigns, leading client communications, and driving performance, retention, and growth.
  • Zeta Global (NYSE: ZETA) is the AI-Powered Marketing Cloud that leverages advanced artificial intelligence (AI) and trillions of consumer signals to make it easier for marketers to acquire, grow, and retain customers more efficiently.
  • Through the Zeta Marketing Platform (ZMP), our vision is to make sophisticated marketing simple by unifying identity, intelligence, and omnichannel activation into a single platform - powered by one of the industry's largest proprietary databases and AI.
  • Our enterprise customers across multiple verticals are empowered to personalize experiences with consumers at an individual level across every channel, delivering better results for marketing programs.
  • Zeta was founded in 2007 by David A.
  • Steinberg and John Sculley and is headquartered in New York City with offices around the world.
  • To learn more, go to www.zetaglobal.com.
  • ZETA) is the AI-Powered Marketing Cloud that leverages advanced artificial intelligence (AI) and trillions of consumer signals to make it easier for marketers to acquire, grow, and retain customers more efficiently.
Apply directly at Zeta Global →Create a free account for alerts like thisView Zeta Global immigration profile

This listing is sourced directly from Zeta Global's careers page and normalized into a canonical job model.