Workstream

Senior Customer Implementation Specialist

Lehi, Utah · Senior

Sponsorship not specified$90k-$105kDetected 1 day ago

Project ManagementStakeholder ManagementSalesforceHRISCustomer SuccessRoboticsLeadershipCommunicationCollaborationMentoringPublic Speaking

About the role

There are 2.7 billion hourly workers, making up 80% of the global workforce, but this market has been heavily underserved by technology and deserves better.
Workstream has been purpose-built for the hourly workforce from day one so that these businesses and their employees can thrive.
In addition to our core business, Workstream is home to a small, fast-moving Robotics team focused on advancing the next generation of artificial intelligence and robotics.

Lead high-complexity implementations for large, multi-site customers with minimal oversight.
Own the end-to-end project lifecycle, including project planning, stakeholder management, risk mitigation, and successful go-live.
Collaborate deeply with Sales, Product, Engineering, and Customer Success to influence roadmap priorities and share customer feedback.
Build and continuously improve scalable implementation processes, documentation, and templates.
Deliver executive-level presentations and client onboarding plans for key enterprise accounts.
Proven ability to manage multiple high-touch onboarding projects simultaneously
Experience advising clients on process design, adoption strategy, and change management
Deep project management skills-you can build Gantt charts in your sleep

You lift others-offering your expertise freely and proactively mentoring teammates.
5+ years of experience leading SaaS implementations for complex or enterprise-level clients, ideally in HRIS, Payroll, and/or B2B software
5+ years in a customer-facing consulting, implementation, or technical onboarding role
Comfort with tools like Salesforce and implementation/project management software
Ability to train and mentor junior implementation specialists

Payroll, compliance, or HRIS domain knowledge
Startup experience of 1 to 3 years (prior customer success experience even better)
A mission-driven and value-based company dedicated to empower deskless workers and local businesses
An early employee opportunity at a Series B hyper-growth startup
work with the founding team and industry veterans to accelerate your career

In compliance with the California Pay Transparency Law, the base salary range for this role is $90,000 to $105,000 in Lehi, Utah, plus eligibility for a performance-based bonus and equity package.
When determining a candidate's compensation, we consider a number of factors, including skill set, exper

You're a trusted voice in the room, both with customers and internal stakeholders.

This listing is sourced directly from Workstream's careers page and normalized into a canonical job model.