Reserv
Account Manager
Remote (Atlanta, GA)
Sponsorship not specifiedDetected 26 days ago
Project ManagementCRMAccount ManagementCustomer SuccessCommunicationProblem SolvingProperty & Casualty
About the role
- You'll act as the quarterback of the customer relationship - proactively identifying opportunities, solving problems, managing escalations, and driving measurable results through the lifecycle of the account.
- This is a high-ownership role for a customer-obsessed operator with strong communication, project management, and strategic thinking skills.
Responsibilities
- Customer Relationship Management Develop and nurture deep, trust-based relationships with key stakeholders across your accounts.
- Conduct regular Strategic Business Reviews (Monthly and Quarterly) to review performance, share insights, and drive continuous improvement.
- Identify and drive opportunities for expansion, renewals, and upsells in partnership with Sales.
- Project & Outcome Ownership Own the overall success of the account - proactively managing escalations, requests, and ongoing initiatives.
- Collaborate with internal teams (Claims, Onboarding, Escalation, Product, Sales) to ensure aligned delivery and communication.
- Surface operational or tech-related friction points, develop solutions, and champion necessary process or product improvements.
- Customer Journey Optimization Support seamless handoffs from Onboarding to post-go-live engagement.
- Use data and performance metrics to drive transparency, identify risks, and demonstrate value realization.
- If building a leading TPA and the prospect of tackling the long-standing challenges of the claims role sounds exciting, we can't wait to meet you.
- About the role As an Account Manager (AM) at Reserv, you'll serve as the strategic partner and relationship owner for a portfolio of key customers.
Requirements
- If you believe you are a good fit for this role, we would love to hear from you!
Benefits
- Generous family leave policy after 8 months of continuous work Work from anywhere to facilitate your work life balance Apple laptop, large second monitor, and other quality-of-life equipment you may want.
Company info
- As an Account Manager (AM) at Reserv, you'll serve as the strategic partner and relationship owner for a portfolio of key customers.
- Act as a strategic advisor, understanding your customers' business goals, challenges, and success criteria.
- Stay informed on industry trends, regulations, and competitive shifts that may impact your customers.
- Founded by insurtech veterans with deep experience in SaaS and digital claims, Reserv is venture-backed by Bain Capital and Altai Ventures and began operations in May 2022.
- We are focused on automating highly manual tasks to tackle long-standing problems in claims and set a new standard for TPAs, insurance technology providers, and adjusters alike.
This listing is sourced directly from Reserv's careers page and normalized into a canonical job model.