Formlabs

Formlabs

Sales and Services Support Associate

Milwaukee, Wisconsin · Full-time

Sponsorship not specified$45k-$53kDetected 2 days ago
SalesforceCRMLogisticsProcess ImprovementERPCustomer SupportCommunicationProblem SolvingAccounts PayableNetSuite

About the role

  • We're a team of hands-on builders, engineers, and innovators reinventing how the world makes physical things.
  • Schedule & Location: - Monday to Friday, 8:00 am - 5:30 pm. - Located in the Milwaukee, WI office. - Hybrid working environment.
  • We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.

Responsibilities

  • Manage sales-related tasks, such as completing vendor forms, managing coupon requests, and handling manual discounts.
  • Customer support calls.
  • Collaborate effectively with other departments, including Sales, Logistics, and Accounts Receivable, to streamline the fulfilment process.
  • Continuously identify opportunities for process improvement and contribute to the development of best practices and policies within the sales support team.
  • If you love building business relationships, providing outstanding support, and enjoy problem-solving, we want to hear from you!

Requirements

  • You are biased for action
  • You have the ability to operate in a fast paced environment with a lot of task variability and complexity
  • You are able to understand the "big picture" of how daily tasks impact logistics, finance, and the customer experience.

Skills

  • Familiarity and proficiency with NetSuite, Magento, Salesforce, or other related ERP/CRM systems is a plus
  • Solid understanding of sales processes, account set-ups (e.g., Net Terms, tax exemptions), and order fulfillment procedures.
  • Additional European language fluency.
  • Schedule & Location:
  • Monday to Friday, 8:00 am - 5:30 pm.
  • Located in the Milwaukee, WI office.
  • Hybrid working environment.
  • Our Benefits &

Compensation

  • We believe that equity is a critical component of compensation at Formlabs, and we want our newest team members to understand the potential value of their equity compensation.
  • At Formlabs, base pay is one part of our total compensation package and is determined within a range. Your base pay will depend on your skills, qualifications, experience, location and expected impact on the organization.
  • The annual base pay range for this role is:
  • $45,000 - $53,000 USD

Benefits

  • Robust equity program to build future wealth through RSUs
  • Comprehensive healthcare coverage (Medical, Dental, Vision)
  • Generous paid Parental Leave (up to 16 weeks)
  • Tenure-based paid Sabbatical Leave (up to 6 weeks)
  • Flexible Out of Office Plan - Take time when you need it
  • Ample on-site parking & pre-tax commuter benefits

Company info

  • Our Sales Support team leverages their business expertise to assist our direct customers, distributors and resellers in serving their clients by resolving pricing or product-related issues, handling order management, investigating fulfillment issues, and maintaining refund requests.
  • We're looking for a talented Sales Support Specialist to work in our Global team, supporting our direct markets in the AMER and EMEA regions.

Equal opportunity

  • We are an equal opportunity employer and value diversity at our company.

Visa & Work Authorization

  • Many opt-in culture events across our diverse community
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This listing is sourced directly from Formlabs's careers page and normalized into a canonical job model.