Rely Health

Clinic Patient Care Navigator

Walnut Creek, CA · Full-time

Sponsorship not specifiedDetected 26 days ago

Data AnalysisComplianceLogisticsCustomer SupportHIPAAEHR/EMRPublic HealthPatient CareLeadershipCommunicationCollaborationMicrosoft Office

About the role

The patient care navigator is a Rely Health employee performing services on behalf of BASS Medical Group and observes all BASS Medical Group site rules, policies, and protocols while on site.

Address patient questions regarding appointments, preparation and office logistics Escalate complex clinical or sensitive calls promptly to clinic staff Communicates with patients in person and via phone, email, and AI-assisted tools; maintains a calming, non-judgmental presence.
Maintains frequent contact with client site leadership for ongoing program participation and collaboration.
Manages more complex care coordination cases with greater autonomy.
Support monthly performance reporting (calls handled, appointments scheduled/rescheduled/confirmed, escalation categorization, inquiry trends) Stays current on local resources and refers patients appropriately.
Builds direct relationships with referral sources, clinics, and community partners to improve care access.
Ability to maintain a high level of productivity autonomously.

Ability to work independently in a fast-paced, community-based environment.
Understanding of and ability to comply with all HIPAA and confidentiality requirements.
Maintains documentation in all required systems and completes reporting on time.

Experience with underserved populations.
Knowledge of Medicare, Medicaid, and commercially insured payer common practices and policies.
Individuals with lived experience.
40+ wpm typing proficiency.
EHR/EMR documentation experience.
Experience using technology, apps, and software.
Bilingual proficiency is a plus.
Bilingual Navigators are eligible for a bilingual pay differential based on language proficiency and role requirements.

Foundational competencies: Knowledge of medical terminology.
Knowledge of HIPAA and Protected Health Information (PHI) rules and practices.
Proficiency in Microsoft Office, Google Suite, and video conferencing.
Strong interpersonal, verbal, and written communication skills.
Ability to remain organized and manage competing priorities.
Active listening and motivational interviewing skills.
Ability to use logic and reasoning to approach problems and identify alternative solutions.
Flexible and creative problem-solving.
Non-judgmental and energetic.
Ability to manage complex, multi-stakeholder care cases independently.
Strong community relationship-building skills.
Constructive product feedback and cross-functional collaboration skills.

About Rely Health At Rely Health, we leverage a comprehensive suite of technology tools to ensure every patient receives personalized support throughout their healthcare journey.
Our solution not only reduces worry and frustration for patients and their families but also improves overall health outcomes and reduces the total cost of care
Assists patients with medical coordination, including obtaining primary care or specialist providers, scheduling follow-up appointments, and providing pharmacy linkages.
2+ years of full-time equivalent experience in patient care navigation or related healthcare coordination role.
Healthcare experience.
Familiarity with healthcare technology platforms and tools.
By combining human empathy with cutting-edge technology, Rely Health ensures comprehensive, efficient, and accessible care navigation for all patients, regardless of their location or circumstances.
Serve as on-site Rely Health liasion for day-to-day questions about Rely tools and processes Surface call trends and identify opportunities to improve the technology; share recommendations during regular check-ins.

This listing is sourced directly from Rely Health's careers page and normalized into a canonical job model.