Civrobotics Com

Robotics Operations Specialist

San Francisco, USA

Sponsorship not specifiedDetected 61 days ago

Customer SuccessCustomer SupportRobotics

About the role

The ideal candidate does not need to be a traditional engineer, but should be comfortable working with technical equipment, basic electronics, mechanical components, field troubleshooting, and customer training.
Travel to customer job sites across the U.S. and internationally, including KSA and UAE.
Prepare, test, and verify robots before shipment and before customer deployment.

Support the deployment, setup, testing, and troubleshooting of Civ's systems in the field.
Perform hands-on work with electrical components, sensors, batteries, wiring, basic mechanical parts, and related hardware.
Support field testing, product validation, and deployment readiness activities.
Collaborate with Operations, Customer Success, and Engineering teams to improve documentation, support processes, and customer training.
This role is a great fit for someone with hands-on experience in the drone, robotics, field technology, or hardware support space.
You will support robot deployments across the U.S. and internationally.
Train customers on how to operate, maintain, and troubleshoot Civ's systems.
What We're Looking For 3+ years of hands-on experience in drone operations, robotics, field technical support, hardware support, technical training, or similar field-based technical roles.
Comfortable working directly with customers in the field and providing support under pressure.
Self-sufficient, reliable, and able to take ownership of field deployments, customer training, and support situations.

Experience working with drones, robotics, autonomous systems, or other field-deployed technical hardware.
Experience with basic electrical or mechanical assembly, repair, or maintenance.
Strong technical troubleshooting skills and the ability to diagnose issues in real-world field environments.
Familiarity with software tools, firmware updates, logs, diagnostics, or basic technical debugging.
Experience with construction, surveying, mapping, GNSS/GPS, field data collection, or other outdoor technical environments.

We are especially interested in someone who trained customers or users on drone systems, and enjoys being in the field supporting customers directly.
Experience training customers, operators, or end users on how to use technical products or equipment.
Ability to explain technical concepts clearly to customers, operators, and internal teams.
Provide technical support to customers both on-site and remotely.

This listing is sourced directly from Civrobotics Com's careers page and normalized into a canonical job model.