Subaru
District Service Quality Manager (DCA-D2-Baltimore)
Baltimore, MD, United States
Sponsorship not specifiedDetected 21 days ago
About the role
- Serves as Subaru of America's (SOA's) Service and Quality representative in the SOA Field. Travels to retailers on a regular basis to proactively monitor and investigate the product quality and effectiveness of product improvements. Assists retailers with difficult diagnosis and repairs, provides training support, and assists the retailer in developing the
- retailer's technical staff. Works in partnership with Zone, District, and SOA personnel including Field Quality Assurance, Techline, and the Customer Advocacy Department (CAD). Must be comfortable with acting as the spokesperson/witness when needed on contested Lemon Law/warranty matters; prior litigation experience is a plus. Market Coverage: Baltimore and
Nice to have
- Serves as Subaru of America's (SOA's) Service and Quality representative in the SOA Field.
- Travels to retailers on a regular basis to proactively monitor and investigate the product quality and effectiveness of product improvements.
- Works in partnership with Zone, District, and SOA personnel including Field Quality Assurance, Techline, and the Customer Advocacy Department (CAD).
- Must be comfortable with acting as the spokesperson/witness when needed on contested Lemon Law/warranty matters
- prior litigation experience is a plus.
This listing is sourced directly from Subaru's careers page and normalized into a canonical job model.