Iron Bow Technologies

Iron Bow Technologies

Field Services Technician 3

Glen Allen, Virginia, United States

Sponsorship not specified$25k-$30kDetected 21 days ago
Customer Support

About the role

  • IT Support Technician will be responsible for direct end user technical support for the Virginia Information Technology Agency (VITA) contract by providing comprehensive IT support for end users at customer sites throughout Virginia and the surrounding areas.
  • Installs, maintains, and repairs products such as equipment, integrated systems, and software at the client and/or field locations.
  • Instructs customers in equipment operation, provides technical assistance, performs preventative maintenance, troubleshoots equipment for malfunctions to eliminate problem in minimum time.

Responsibilities

  • Provide technical / IT support for Commonwealth of Virginia
  • Perform break/fix software & hardware support (including OEM-certified warranty repair)
  • Provide support for Windows operating system, software/application support, troubleshooting, diagnostics, repairs, system restorations, etc.
  • Provide after-hours and weekend support ( When needed )

Skills

  • You're experienced with leading projects
  • You're experienced with troubleshooting Hardware (laptops/desktops)
  • A valid driver's license
  • A self-driven attitude
  • A keen eye for recognizing problems and pushing resolutions
  • A critical thinker who can think outside the box
  • Ability to communicate complicated resolutions to everyday end users and internal teams
  • Teamwork mentality
  • A professional demeanor
  • Attention to detail
  • You have experienced with scripting
  • Prior experience with working with vendors (i.e: Dell, HP, or Apple products)

Compensation

  • The salary range for this position is $25-30/hourly.
  • This range reflects the anticipated base pay for the position and is not a guarantee of final compensation.
  • Actual compensation will be determined based on factors including experience, skills, education, location, contract requirements, and business needs.
  • Iron Bow Technologies reserves the right to fill this role at a different level, depending on qualifications and organizational priorities.
  • This range represents only one component of Iron Bow's total compensation package.
  • Iron Bow will not tolerate discrimination or harassment based on any of these characteristics.

Benefits

  • An overview of our benefits is available on our careers page.

Company info

  • Iron Bow is rapidly growing and with growth comes opportunity for all. There is palpable energy and momentum across the company that is easy to tap into and be inspired by.
  • Ability to empathize with customers

Equal opportunity

  • Iron Bow Technologies is an Equal Opportunity Employer and is committed to the principle of equal employment opportunity for all employees and to providing employees with a work environment free of discrimination and harassment.
Apply directly at Iron Bow Technologies →Create a free account for alerts like thisView Iron Bow Technologies immigration profile

This listing is sourced directly from Iron Bow Technologies's careers page and normalized into a canonical job model.