Northwestern Mutual
Director of Client Relations
Atlanta, Georgia · Director
Sponsorship not specified$60k-$70kDetected 16 days ago
Lead GenerationCustomer SupportCommunication
About the role
- The responsibility of the Director of Client Relations is to be an entrepreneurial leader running the Network Office's Client Relations Center (CRC) as a business unit.
Responsibilities
- Drives revenue and manages expenses for the CRC department
- Develops the Callaway Black Group customer service model for the CRC team and participating Financial Advisors
Requirements
- 3+ years of client service experience
- Proven ability to navigate client complaints with empathy while pursuing resolution
- Strong communication skills required with the ability to build rapport and influence others
Nice to have
- 2+ years experience with Northwestern Mutual in a client-facing role highly preferred
- SIE, Series 6 or 7, Series 63, and Georgia Variable Insurance License highly preferred
- Experience with program design and management preferred
Compensation
- $60,000 - $70,000+, based on experience
- Bonus opportunities up to 10%+ of total compensation
- 401k with match
- Creates annual CRC plan to execute the strategy
- Sets and communicates the CRC department expectations on an annual basis
- Sets annual CRC goals aligned with the Network Office, leveraging and supporting programs as a part of planning and technology adoption
Benefits
- Defines and executes a CRC business strategy that aligns with the Network Office's vision, objectives, and goals
- Defines training needs and partners with experts within the Network Office and Home Office to execute the training
- Medical, Dental, and Vision insurance
- HSA with employer contributions
- Short Term Disability, Long Term Disability, and Life Insurance
Company info
- Excellence, Integrity, Commitment, Courage, and Fun
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