Sensei

Operations Manager

Lanai City, Hawaii · Part-time

Sponsorship not specified$72k-$85kDetected 22 days ago

RESTLogisticsProcurementCustomer SupportLeadershipCommunicationCollaboration

About the role

The Operations Manager is a strategic and highly engaged leader responsible for driving the day-to-day execution of the Sensei Lāna'i guest experience and operational performance.
Reporting to the Retreat Director, this role ensures a seamless, personalized, and elevated guest journey from pre-arrival planning through on-property execution.
Through this collaboration, the Operations Manager ensures that every detail of the guest experience is executed with precision, consistency, and care.

Booking Accuracy Management - Maintain oversight of booking accuracy two weeks in advance.
Billing Oversight - Ensure guest service charge accuracy, manage billing disputes, and manage charge reconciliations.
Property Reporting - Compile and contribute to weekly and monthly cross-departmental property reports by collecting inputs from department heads and submitting completed documents for the Retreat Director's review and executive reporting.
Perform other duties as assigned by the Retreat Director.
Booking Gap Analysis - Review daily/weekly bookings to identify availability gaps and support revenue conversion strategies.
Recommendation & Enhancement Strategies - Support design and execution of strategies and team incentives that promote upsells, service add-ons, and package conversions.
Labor Cost Monitoring - Monitor and manage labor standards across the Experience and Retreat Assistant teams to balance service and cost.
Itinerary Coordination - Partner with Retreat Director and Pre-Arrival Team to coordinate itineraries and logistics for VIPs, media visits, travel agents, FAMs, site visits, groups, and buyouts.
Custom Itinerary Planning - Collaborate with Four Seasons Sales, Event Planning, Pre-Arrival, and Lāna'i Leadership to build customized group and individual itineraries.
Team Communication - Lead daily standups, send updates via Teams and Oasis, and review itineraries for accuracy.

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily.
The requirements listed below are representative of the knowledge, skill,

$72,000-$85,000 (commensurate with experience)
Founded by Dr.
In addition, Sensei will run the F&B operation, as part of a licensing agreement with Nobu.
You can read our story here.
The Operations Manager is a strategic and highly engaged leader responsible for driving the day-to-day execution of the Sensei Lāna'i guest experience and operational performance.
Reporting to the Retreat Director, this role ensures a seamless, personalized, and elevated guest journey from pre-arrival planning through on-property execution.

to empower you to grow well and lead the world toward greater wellbeing.
Agus' philosophy, Sensei believes we can guide our guests to greater wellbeing by offering experiential movement, rest and nourishment classes and programs.
The launch of the Retreats wellness brand took place on Lana'i, Hawaii in partnership with Four Season's lodging and food offerings by Nobu.
Sensei programs and continuing learning sessions are high-touch, evidence-led and supported by the latest technology.
Lead daily resort-wide wellness operational oversight to ensure seamless execution of the guest experience across all departments.
In this location, Sensei Porcupine Creek, Sensei is operating the lodging operation, as well as world-class golf, tennis, spa, fitness, movement, nutrition, meditative, enrichment and body assessment facilities.

Founded by Dr.
In addition, Sensei will run the F&B operation, as part of a licensing agreement with Nobu.

This listing is sourced directly from Sensei's careers page and normalized into a canonical job model.