Stepful

Senior Engagement Manager, Client Success

New York City · Senior

Sponsorship not specified$145k-$165kDetected 8 days ago

Project ManagementAccount ManagementBusiness DevelopmentRecruitingCommunication

About the role

As a Senior Engagement Manager you will be responsible for overseeing a portfolio of Stepful for Business clients, ensuring successful delivery of our healthcare training programs and driving key commercial outcomes, including program adoption and renewals.
In this role, you'll serve as the primary point of contact for your clients, addressing their needs, tracking key performance metrics, and ensuring program success.

Serve as the primary client point of contact, building strong client relationships and addressing concerns effectively
Develop and manage delivery of Stepful's programs, collaborating with internal teams to ensure strong outcomes and high client satisfaction
Own contract renewals and identify and pursue expansion opportunities (in partnership with sales)
Become a trusted advisor to clients by deeply understanding their needs, providing thought partnership and insights, and delivering key initiatives that position Stepful as their most valuable partner
Act as a client advocate, providing feedback to internal teams on how we can evolve our solution and operations to better serve our employer partners
You have proven experience independently managing senior client relationships at large, complex organization - building trust, understanding needs, managing difficult conversations, and influencing clients
You have very strong project management skills, with the ability to manage complex programs and multiple stakeholders

In this role, you can expect to:
You have strong commercial acumen - a knack for understanding opportunities to better serve a client, and the ability to influence toward deepening a partnership

You have worked in management consulting or a B2B go-to-market role (e.g., solutions consulting, account management, client success, sales, business development, strategic partnerships)

The target base salary range for this opportunity is $145,000 - $165,000, and is part of a competitive total rewards package including a performance-based cash bonus, equity and benefits.
Individual pay may vary from the target range and is determined by a number of factors including experience, internal pay equity and other relevant business considerations.

Stepful is a workforce platform redefining how America's largest health systems build, train, and retain their talent.
Since our founding in 2021, Stepful's trained over 32,000 practice-ready healthcare workers.
Layering onto our successful direct-to-consumer training, Stepful partners with leading healthcare institutions to address the growing national shortage of healthcare workers.
We're improving access to quality healthcare for everyone, everywhere, and improving access to healthcare career ladders for those who need them most.
We have partnerships with half of the top 10 health systems in the US and are in process with many more.
Benefits and Compensation:
Meaningful Equity Stake
Subsidized Medical, Dental, and Vision insurance plan options
FSA, HSA and commuter benefits
Learning stipend
Open vacation policy, including:
Guidance of 15 days PTO annually
Individual pay may vary from the target range and is determined by a number of factors including experience, internal pay equity and other relevant business considerations.

We credit much of our success to our exceptional team.
We're looking for mission-driven builders who thrive in fast-paced, ambiguous environments, and embody our four core values:
The target base salary range for this opportunity is $145,000 - $165,000, and is part of a competitive total rewards package including a performance-based cash bonus, equity and benefits.

This listing is sourced directly from Stepful's careers page and normalized into a canonical job model.