Customers Bank

Technical Payments Product Manager

New York, New York, USA · full-time

Work authorization required$170k-$175kDetected 24 days ago

ReactRailsBackend DevelopmentIncident ResponseProduct ManagementProduct StrategyManual TestingCommunicationCollaborationProblem Solving

About the role

Passion, attitude, creativity, integrity, alignment, and execution are cornerstones of our behaviors.
By doing so, our team members are on their way to achieve their highest potential and be successful in their personal and professional lives.
Salary range: An annual salary range of $170,000 - $175,000 is what we expect to pay for this position, based on overall skills and experience.

Product Strategy & Ownership Own the end-to-end product strategy, roadmap, and lifecycle for payment platforms including Fedwire, RTP, FedNow, Foreign Currency, and more.
Define and drive a product-led approach to payments, ensuring systems are reliable, scalable, and continuously improving.
Develop and maintain product roadmaps aligned with business priorities, modernization goals, and the competitive payments landscape.
Lead incident response, root cause analysis, and post-incident reviews; drive systemic improvements to prevent recurrence.
Oversee application support, backend services, and integrations including APIs, message queues, and file-based interfaces.
Maintain and govern comprehensive documentation for system flows, integrations, support procedures, and operational runbooks.
Product Development & Enhancement Delivery Define, manage, and prioritize the product backlog for payment systems; gather and document business requirements for enhancements and new capabilities.
Coordinate with Technology teams and vendors to deliver enhancements, upgrades, and fixes on schedule and within scope.
Lead and support testing efforts including UAT and regression testing; ensure successful, low-risk implementation of changes.
Identify and drive opportunities to improve monitoring, automation, controls, and operational efficiency.

7+ years of experience in payments, product management, or financial services - with a demonstrated ability to operate at both a strategic and hands-on technical level.
Deep expertise in U.S. payment systems including ACH, Fedwire, RTP, FedNow, and API-based payment platforms.
Proven track record managing product roadmaps, backlogs, and cross-functional delivery in complex, fast-paced environments.
Experience working with external vendors and third-party payment technology providers.
Must be legally eligible to work in the United States without sponsorship, now or in the future, to be considered.

Experience with modern payment hubs or core payment platform implementations.
Familiarity with agile product management methodologies and backlog management tools.
Understanding of ISO 20022, modern payment messaging standards, and cloud-based payment architectures.
Exposure to monitoring tools, logging platforms, and incident management processes.
Understanding of resiliency, high availability, and disaster recovery concepts in a payments context.
Strategic thinker who can also execute: comfortable moving between long-range planning and day-to-day problem solving.
Self-motivated, resilient, and committed to operational excellence in a high-growth environment.
We also provide "reasonable accommodations", upon request, to qualified individuals with disabilities, in accordance with the Americans with Disabilities Act and applicable state and local laws.

Step into your future with us!
Let's take on tomorrow.
comfortable moving between long-range planning and day-to-day problem solving.
Strong analytical and problem-solving skills with exceptional attention to detail.
Excellent communication and collaboration skills - able to influence stakeholders at all levels.

An annual salary range of $170,000 - $175,000 is what we expect to pay for this position, based on overall skills and experience.

Our vision, mission, and values guide us along our path to achieve excellence.
We are committed to the continual advancement of a culture which reflects the value we place on diversity, equity, and inclusion.

They define who we are as an organization and as individuals.
Everyone is encouraged to have personal development plans.
At Customers Bank, we believe in working smart, working together, and having fun while delivering innovative solutions and memorable experiences for our customers.

Must be legally eligible to work in the United States without sponsorship, now or in the future, to be considered

This listing is sourced directly from Customers Bank's careers page and normalized into a canonical job model.