Agiliti
Customer Support Specialist - TX, LA, OK
Dallas - District site · Full-time
Sponsorship not specifiedDetected 32 days ago
CRMCustomer SupportResearchCommunicationTime ManagementPublic Speaking
About the role
- Assists assigned service centers with daily office functions and aides in collections.
- Knowledge, Skills and Abilities - Strong Communication Skills: Strong phone and verbal communication skills along with active listening. - Business Savvy: Easily identifies reasons for problems and can find effective solutions.
Responsibilities
- Maintains comprehensible records of all customer interactions via company databases.
- Maintains accurate customer data by updating system information.
- Acquires general knowledge of all product and service lines offered and follows established processes to route requests to appropriate support specialists.
- Implements strategy and may lead team members to accomplish objective.
Requirements
- High School Diploma or 2 years of equivalent experience required.
- Knowledge, Skills and Abilities
- Has self-control, patience, and ability to make decisions under pressure.
- Ability to multi- task, set priorities and manage time effectively.
- Health care industry knowledge preferred.
- Strong Communication Skills: Strong phone and verbal communication skills along with active listening.
- Business Savvy: Easily identifies reasons for problems and can find effective solutions. Has self-control, patience, and ability to make decisions under pressure.
- Organization Skills: Practiced documentation skills and detail-oriented. Demonstrates reliability and flexibility. Ability to balance multiple priorities, objectives, and customer obligations in a fast-paced and ever-changing environment. Applies time management skills critical to success.
- Relationship Building and Influence: Builds strong relationships with customers, through frequent phone contact and strong product knowledge and advice. Uses customer-oriented telephone etiquette to gather information. Greets callers, establishes rapport, and projects a professional tone.
- Strategic Vision: Understands company's vision and mission linked to direct application of methods and plans to accomplish sales strategy. Implements strategy and may lead team members to accomplish objective.
- Computer skills: Entire MS Suite, Customer Relationship Management Software, order management systems.
Nice to have
- Previous experience in a high-volume call center is preferred.
Skills
- Strong phone and verbal communication skills along with active listening.
- Practiced documentation skills and detail-oriented.
- Demonstrates reliability and flexibility.
- Ability to balance multiple priorities, objectives, and customer obligations in a fast-paced and ever-changing environment.
- Applies time management skills critical to success.
- Proficiency in Visual Workplace and Quality Management Standards.
- Demonstrates understanding of Profit and Loss Statements.
- Subject matter expert with company policies and procedures.
- Ability to serve as a trainer for other Customer Service Representatives within the company.
- Product Knowledge: Solid knowledge of all products and solutions sold in their market, including competitive products.
- Organization
Benefits
- Understands company's vision and mission linked to direct application of methods and plans to accomplish sales strategy.
Company info
- Location City:
- Location State:
- Provides outstanding service to customers; resolves product or service problems; attracts
- new potential and increased activity from existing customers and maintains accurate
- customer data throughout the entire order process.
- Take calls from hospital customers, call backs and quality checks.
- Markets include:
- Dallas, San Antonio, Austin, OKC, Shreveport
- 25 calls per day average
- Builds strong relationships with customers, through frequent phone contact and strong product knowledge and advice.
- Uses customer-oriented telephone etiquette to gather information.
- Greets callers, establishes rapport, and projects a professional tone.
- Provides comprehensive contact with customers by utilizing an in‐depth product and company knowledge and customer familiarity to answer large amounts of incoming calls, acquire customer orders, and route orders to the appropriate service center.
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This listing is sourced directly from Agiliti's careers page and normalized into a canonical job model.