Radicl Defense

Technical Account Manager (TAM)

Boulder, CO

Sponsorship not specified$90k-$120kDetected 23 days ago

CybersecurityNetwork SecuritySIEMSOC OperationsDetection EngineeringIncident ResponseSalesExcelAccount RetentionLeadershipCommunicationCollaboration

About the role

As a Technical Account Manager (TAM), you will serve as the primary relationship owner for our most strategic customers.
You are a key point of accountability for these accounts - responsible for both the business relationship and the technical partnership.
You will work closely with our Security Operations Center (SOC), Sales, and Product teams to ensure our customers achieve measurable security outcomes and realize the full value of our services.

You will carry a focused book of strategic accounts, and develop and operationalize CS motions at-scale.
Develop and maintain account plans that document customer security objectives, key stakeholders, expansion opportunities, and risk factors
Lead executive business reviews (QBRs) with CISO-level stakeholders, translating MDR program performance into business language
Proactively identify at-risk accounts and lead internal save plays in coordination with leadership and Sales
Proven ability to build and maintain executive-level relationships with CISOs, IT Directors, and Security leadership

No longer should SMBs be satisfied with lack luster solutions delivering lack luster protection.
RADICL's turn-key CSaaS offering uniquely combines compliance management with AI and expert-driven 24/7 security operations.

Partner with Sales to identify and qualify expansion opportunities within your book, sourcing pipeline for upsells and coverage expansions
Provide renewal intelligence to the Sales team 90-120 days ahead of renewal dates, including a formal health assessment and risk summary Technical Advisory
Act as a trusted technical advisor to customer security teams, advising on detection coverage gaps, threat landscape relevance, and MDR program maturity
Translate SOC decisions - detection logic changes, alert tuning, coverage expansions - into business context for non-technical stakeholders
Collaborate with Product to advocate for customer-specific needs and communicate roadmap decisions back to the account Retention & Health Management
Monitor account health continuously using platform signals, SOC data, and direct customer feedback
Maintain accurate health scores, account notes, and activity logs in the

If the above excites you, RADICL Defense is seeking high performing, motivated individuals to join our mission.
As an early member, you will work closely alongside an experienced founding team and realize the life-changing experience of building a company.
As a team, we are in office M/W/Th with work-from-home on Tuesdays and Fridays.
For remote positions, periodic travel to Boulder will be expected to participate in company events and meaningful side-by-side collaboration opportunities.
RADICL offices are in downtown Boulder, Colorado with easy-to-access employee parking provided by the company.
Guide customers through complex onboarding scenarios involving multi-environment deployments, diverse log sources, and compliance-driven requirements

This listing is sourced directly from Radicl Defense's careers page and normalized into a canonical job model.