Ironmountainsolutions
In-Bound Call Center Representative
Liberty, Florida · Junior · Full-time
Sponsorship not specifiedDetected 20 days ago
Customer SupportResearchCommunicationProblem SolvingMicrosoft Office
About the role
- Inbound Call Center Representative Work Location: Fully Remote - Needs to be within one hour of PIV office to pickup equipment and as needed.
- A successful candidate will be customer-service oriented, have strong attention to detail and quality, have great organization skills, and can switch gears at a moment's notice.
Responsibilities
- Answer and manage incoming calls and online tips from the public
- Gather, clarify, and document information related to alleged criminal or suspicious activity
- Accurately document calls, tips, and findings in government systems
Requirements
- 3+ years of experience in a call center
- Associate's degree required
- Experience resolving complex stakeholder or customer issues
- Ability to work independently with minimal supervision
- Experience supporting or training new customer service representatives
- Ability to generate ad-hoc reports using internal systems
- Experience using telephony systems, CRMs/ticketing tools, and Microsoft Office
Compensation
- Customer Service Representative - DHS ICE HSI Tip Line
- Insight Technology Solutions, Inc. is seeking a highly motivated and organized individual as a Jr Customer Service Representative.
- This role is part of a team that requires a demonstrable sense of urgency while working independently.
- We require proactive support to get things done, but also someone who can suggest and implement ways to improve processes for long-term success.
- A successful candidate will be customer-service oriented, have strong attention to detail and quality, have great organization skills, and can switch gears at a moment's notice.
- Job Responsibilities:
Benefits
- Education and Experience
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