Pliant Therapeutics

Customer Support Specialist remote (m/f/d)

United States (Remote)

Sponsorship not specifiedDetected 14 days ago

AccessibilityHubSpotSalesforceCRMAccountingERPCustomer SupportZendeskEMI/EMCCommunicationCollaboration

About the role

We aren't looking for people to read scripts or move tickets from one queue to another.
When a Finance Director or CEO contacts us, they don't want a ticket number - they want a solution so they can get back to running their business.
Your job is to provide that peace of mind.

Responsibilities

Triage AML/KYC alerts and fraud flags. You will validate data and context before involving the client, ensuring we protect the regulatory license without damaging the commercial relationship.
You manage the service recovery process for high-value accounts in collaboration with partners across the business (Sales, Product, Risk), ensuring we turn friction into trust.
Support the specific technical and troubleshooting needs of our specialized verticals (e.g., configuring card types for Travel agencies or setting up spending limits for new entities) to ensure the client's setup matches their business model.
Opportunity to develop your talent in a dynamic team with ambitious goals

Requirements

You are the first line of defense for Product.
2+ years of experience in B2B Customer Support, Operations, or Fintech.
You are comfortable working in a regulated environment (Fintech/Banking) where details matter and a ticket is actually a relationship.
You have experience with and are comfortable navigating CRM tools (e.g. HubSpot, Zendesk, Salesforce) and back-office admin panels.
You can explain complex regulatory or technical concepts with empathy and brevity.

Benefits

Attractive remuneration and benefits package

Company info

Pliant is a European fintech specializing in B2B payment solutions. Our modular, API-first platform helps businesses streamline spending, improve cash flow, and integrate payments into their financial workflows. Designed for industries with complex payment needs, such as travel and fleet, Pliant enables greater efficiency, control, and profitability.
We serve two primary customer segments:
Companies looking to optimize operational processes through intuitive apps and APIs, gaining control, automation, and financial flexibility through extended credit lines.
Businesses such as financial software platforms, ERP providers, and banks that want to launch or enhance their credit card offerings using Pliant's embedded finance and white-label solutions.
Pliant is a European fintech specializing in B2B payment solutions.
Our modular, API-first platform helps businesses streamline spending, improve cash flow, and integrate payments into their financial workflows.
Designed for industries with complex payment needs, such as travel and fleet, Pliant enables greater efficiency, control, and profitability.
Founded in 2020 and headquartered in Berlin, Pliant supports over 4,000 businesses and more than 20 partners globally.
As a licensed e-money institution (EMI), we issue credit cards in 11 currencies across more than 30 countries, helping companies streamline and simplify payments.
Learn more at http://www.getpliant.com/www.getpliant.com http://www.getpliant.com
We are looking for problem solvers.
you will spot friction in our processes and help rewrite the playbook (SOPs) to fix it. You ensure that the global team operates with a single source of truth, raising the standard of service for every interaction.

Equal opportunity

At Pliant, we believe diversity and inclusion are essential to building not only an innovative product but also an exceptional experience for both our customers and our team.

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This listing is sourced directly from Pliant Therapeutics's careers page and normalized into a canonical job model.