Sentara Health
Customer Service Supervisor - Hybrid in Virginia Beach, VA
Virginia Beach, VA · Full-time
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About the role
- Sentara Health is hiring fo r an Customer Service Supervisor - Hybrid in Virginia Beach, VA
- Full-Time, permanent position (40 hours)
- Rotating weekend on-call coverage (October-March) for Medicaid Open Enrollment.
Responsibilities
- Responsible for the daily operations of the department to include being a resource for questions, assist with daily activities and maintain a well-trained, productive and service-oriented work group.
- Also, responsible for performance monitoring and improvement efforts in support of division strategies specific to customer service, quality, and financial accuracy.
- Supports the team by developing and maintaining strong, collaborative relationships with members, providers and internal business partners and identifies opportunities for improvement, recommends solutions, and implements recommendations to facilitate change.
Nice to have
- 3 years of experience in working in a call center highly preferred
- 2 years Managed care experience preferred
- Prior leadership experience - coaching or mentorship is highly preferred
Compensation
- Colleagues have the opportunity to earn an annual discretionary bonus if established system and employee eligibility criteria is met.
Benefits
- Medical, Dental, Vision plans
- Adoption, Fertility and Surrogacy Reimbursement up to $10,000
- Paid Time Off and Sick Leave
- Paid Parental & Family Caregiver Leave
- Long-Term, Short-Term Disability, and Critical Illness plans
- Life Insurance
- Tuition Assistance - $5,250/year and discounted educational opportunities through Guild Education
- Colleagues have the opportunity to earn an annual discretionary bonus if established system and employee eligibility criteria is met.
- Associate's Degree (or higher) preferred or a minimum of five years of related experience in lieu of education is REQUIRED
- 3 years of experience in healthcare REQUIRED
- Sentara Health Plans provides health plan coverage to close to one million members in Virginia.
Company info
- We offer a full suite of commercial products including employee-owned and employer-sponsored plans, as well as Individual & Family Health Plans, Employee Assistance Programs and plans serving Medicare and Medicaid enrollees.
- Be a part of an excellent healthcare organization that cares about our People, Quality, Patient Safety, Service, and Integrity.
This listing is sourced directly from Sentara Health's careers page and normalized into a canonical job model.