Centene Management Company LLC
Vice President, ICHRA Strategy, Product & Experience
US · Exec · Part-time
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About the role
- Responsible for translating customer and market insights into scalable solutions, driving digital innovation, operational excellence, and business growth.
- It's work with a purpose you can see, backed by a team committed to improving lives well beyond the workday.
- Actual pay will be adjusted based on an individual's skills, experience, education, and other job-related factors permitted by law, including full-time or part-time status.
Responsibilities
- Lead the end-to-end ICHRA product strategy, roadmap, and capability development across employer, broker, administrator, and member experiences.
- Translate customer, broker, employer, administrator, member, and market insights into scalable products, digital, service, and operational solutions that support growth and improve stakeholder experience.
- Partner with technology, operations, and business leaders to deliver scalable, customer-centric solutions, drive platform and process optimization, lead strategic technology investments, and ensure successful execution of key initiatives through influence, stakeholder alignment, and operational rigor.
- Lead the design and continuous improvement of customer, broker, employer, and administrator experiences across digital and service channels, enhancing engagement, satisfaction, retention, and overall business performance.
- Monitor and optimize key business performance metrics, ensuring strategic objectives are effectively translated into operational execution and measurable outcomes.
- Performs other duties as assigned.
Requirements
- Bachelor's degree in a related field required.
- Master's Degree preferred.
- 10+ years of product management, business operations, customer experience, strategy, or related disciplines required.
- Experience in strategic management required.
- Residential PHCE service and replacement experience required.
Compensation
- $188,900.00 - $359,800.00 per year
- Centene offers a comprehensive benefits package including: competitive pay, health insurance, 401K and stock purchase plans, tuition reimbursement, paid time off plus holidays, and a flexible approach to work with remote, hybrid, field or office work schedules.
- Actual pay will be adjusted based on an individual's skills, experience, education, and other job-related factors permitted by law, including full-time or part-time status.
- Total compensation may also include additional forms of incentives.
Benefits
- You'll take on meaningful challenges that directly support individuals, families, and communities, building your skills while making healthcare more accessible and effective.
- Benefits may be subject to program eligibility.
Company info
- Pay Range: $188,900.00 - $359,800.00 per year At Centene, we connect people to the care they need to live healthier lives - and the work you do here makes that impact real every day.
- Centene is an equal opportunity employer that is committed to diversity, and values the ways in which we are different.
This listing is sourced directly from Centene Management Company LLC's careers page and normalized into a canonical job model.