Simpro Software Group
Account Manager
Miami Office
Sponsorship not specifiedDetected 51 days ago
SalesforceCRMSalesAccount ManagementForecastingCustomer SuccessCommunication
About the role
- Job Context As an Account Manager, you will be the cornerstone of our customer relationships.
Responsibilities
- Identify and Close Expansion Opportunities: Develop a deep understanding of your clients' businesses and goals to identify opportunities for upsell and cross-sell.
- Customer Advocacy: Act as the voice of the customer internally, collaborating with Product, Support, and Professional Services teams to ensure customer feedback is heard and addressed.
- Forecasting & Reporting: Maintain accurate records of all account activities in our CRM (e.g., Salesforce) and provide reliable forecasts for renewals and expansion sales.
- Proactively manage a portfolio of existing customer accounts to foster long-term, successful partnerships.
Requirements
- Self-Motivated: A proactive, organised, and driven individual who can manage their time and portfolio effectively with a high degree of autonomy.
Benefits
- You'll be responsible for the health, retention, and growth of a dedicated portfolio of Simpro customers.
- Responsible Time Off
- Comprehensive medical, dental, vision package with 100% employer paid options
- Wellness Challenge App, Diabetes Prevention App, and Health Hub App
- 401k/Retirement Plan with 6% employer match
- Generous Parental Leave Program
- Paid Volunteer Leave Days
- Public Holiday Exchange Scheme
- Account Health & Relationship Management: Proactively manage a portfolio of existing customer accounts to foster long-term, successful partnerships.
- Tech Savvy: Proficient with CRM software (Salesforce experience is a plus) and comfortable learning new technologies.
Company info
- experience in a B2B Account Management or Customer Success role, preferably within a SaaS company.
- Relationship Builder: Exceptional interpersonal and communication skills with a genuine passion for helping customers succeed. You build rapport and trust with ease.
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This listing is sourced directly from Simpro Software Group's careers page and normalized into a canonical job model.