Match Group

Knowledge Management Program Lead

New York, New York

Sponsorship not specified$120k-$144kDetected 43 days ago

ZendeskEpicCommunicationOrganizational Skills

About the role

This is a foundational role where you'll establish the systems, standards, and governance processes that ensure policy and operational knowledge is accurate, consistent, auditable, and accessible across internal teams, vendors, and automated systems.
This is a highly cross-functional role sitting at the intersection of T&S Operations, Education & Outreach, Policy, and Product.
This role offers meaningful, direct impact on how Hinge keeps its community safe and is a strong foundation for growth in knowledge strategy, AI integration, or cross-functional program leadership.

Design and operationalize a centralized knowledge management system that serves as the single source of truth for Trust & Safety.
Own knowledge infrastructure-including platform selection, configuration, and integrations.
Implement version controls, logging, and retrieval mechanisms within that infrastructure.
Build systems that link policy, guidance, and SOPs to prevent drift.
Develop cascading change management processes to ensure downstream updates are triggered and tracked.
Support role- and region-based access to knowledge, and align with cross-functional T&S partners on access standards and single source of truth use cases.
Build feedback intake systems that leverage QA, user behavior signals, escalations, and operational data.
You and your spouse/domestic partner are both eligible.

4+ years of experience in a Knowledge Management program, with a track record of building or scaling knowledge systems in complex, regulated, or operational environments.
Excellent communication skills-you can articulate complex concepts clearly and succinctly to stakeholders across functions and levels.

Experience in Trust & Safety, content moderation, or platform operations.
Familiarity with AI-assisted moderation workflows and the knowledge requirements they introduce.
Background working in cross-functional environments with policy, legal, product, and vendor teams.
Experience supporting or implementing knowledge tools for distributed or outsourced operations teams.
As a member of our team, you'll enjoy:
Hinge Premium is also free for employees and their loved ones.
At Hinge, our core values are…
Authenticity: We share, never hide, our words, actions and intentions.

We match 100% of the first 10% of pre-tax 401(k) contributions you make, up to a maximum of $10,000 per year.

Get an annual Learning & Development stipend once you've been with us for three months.
You also get free access to Udemy, an online learning and teaching marketplace with over 6000 courses, starting your first day.
When you become a new parent, you're eligible for 100% paid parental leave (20 paid weeks for both birth and non-birth parents.)
We also provide a stipend towards fertility preservation.
All Hinge employees receive a $100 monthly stipend for epic dates- Romantic or otherwise.

We deeply consider the perspective of others.
Diversity inspires innovation
Hinge is an equal-opportunity employer.
We value diversity at our company and do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.
We believe success is created by a diverse workforce of individuals with different ideas, strengths, interests, and cultural backgrounds.
If you require reasonable accommodation to complete a job application, pre-employment testing, or a job interview or to otherwise participate in the hiring process, please let your Talent Acquisition partner know.
What We're Looking For

This listing is sourced directly from Match Group's careers page and normalized into a canonical job model.