Whoop
Sr. Program Specialist, Risk & Compliance Operations
Boston, MA · Senior · Full-time
Sponsorship not specified$60k-$80kDetected 14 days ago
Project ManagementSalesforceCRMZendeskCommunication
About the role
- Interested in the role, but don't meet every qualification?
- The U.S. base salary range for this full-time position is $60,000 - $80,000 for US based candidates, and €50,000 - €70,000 for EU based candidates.
- Salary ranges are determined by role, level, and location.
Responsibilities
- Lead compliance readiness planning for Membership Services and act as the MS point of contact for audits, change reviews, and partner requirements tied to risk and data handling.
- Design and maintain scalable compliance frameworks that are embedded directly into MS workflows, enabling our representatives to resolve issues compliantly without escalation.
- Monitor and manage operational risks, tracking incidents and surfacing insights that guide proactive mitigation strategies across the organization.
- Coordinate cross-functional plans to close readiness gaps, implement policy changes, and respond to compliance-related escalations.
- Maintain a pulse on shifting regulatory landscapes and continuously evolve our policies and systems to stay ahead of compliance needs.
- WHOOP empowers members to perform at a higher level through a deeper understanding of their bodies and daily lives.
Requirements
- Proven (3+ years) experience in program or project management, with increasing scope and ownership across cross-functional initiatives.
- Proven ability to translate legal, regulatory, or technical requirements into scalable operational processes, SOPs, tooling requirements, and decision frameworks.
- Track record of leading complex, cross-functional programs with measurable business impact.
- Experience partnering with Legal, Product, Engineering, or Privacy teams in highly regulated or data-sensitive environments.
- Strong analytical skills with the ability to synthesize data into actionable insights and executive-ready narratives.
- Proficiency in support and operational systems (i.e., Salesforce, Zendesk, or similar CRM/workflow platforms).
- Demonstrated experience operationalizing risk, compliance, or regulatory requirements (ideally in health, data privacy, consumer protection, or support operations environments).
- Strong risk management and incident management capabilities, including identifying gaps, driving mitigation plans, and influencing stakeholders.
- Excellent written and verbal communication skills
- able to tailor messaging for operational, technical, and executive audiences.
- Comfortable operating in fast-paced, ambiguous environments while maintaining high standards of accuracy and quality.
- Strategic thinker with strong execution discipline and attention to detail.
- Strong commitment to embracing and leveraging AI tools in day-to-day tasks, ensuring AI-assisted work aligns with the same high-quality standards as personal contributions.
- Alignment with WHOOP's mission and passion for performance and wellness.
Compensation
- The U.S. base salary range for this full-time position is $60,000 - $80,000 for US based candidates, and €50,000 - €70,000 for EU based candidates.
Benefits
- Partner upstream with Product, Health, Legal, and Engineering teams to flag risks early and embed operational readiness into the launch of new features, channels, or markets.
Company info
- At WHOOP, we're on a mission to unlock human performance.
This listing is sourced directly from Whoop's careers page and normalized into a canonical job model.