Thatch
Field Account Manager
Remote (US) · Mid
Sponsorship not specified$80k-$95kDetected 14 hours ago
Product ManagementProduct StrategyAccount ManagementLogisticsCustomer SuccessLeadershipCommunicationOrganizational Skills
About the role
- As our customer base grows, so does the complexity of supporting employers, brokers, and members through the moments that matter most in their Thatch journey.
- Rather than owning a named book of business, Field Account Managers operate within an account team model, partnering closely with Account Managers and Implementation Managers to enable customers and add value more widely.
- In practice, that might mean leading an onsite open enrollment meeting for a mid-market employer one week, hosting a webinar series the next, and helping prepare renewal materials and customer insights in between.
Responsibilities
- Lead employer-facing programs including open enrollment sessions, Thatch platform training, product webinars, office hours, and other engagement initiatives focused on renewals, product roadmap, and other relevant topics such as compliance and Thatch Marketplace.
- Partner with Account Managers to deepen customer relationships by gathering insights, identifying opportunities and risks, supporting business reviews, and helping execute strategic account plans.
- Act as a customer advocate by surfacing feedback, identifying recurring themes, and partnering cross-functionally with Product, Operations, and Support to drive improvements to the customer experience.
- Exceptional communication and presentation skills, with the ability to build trust and engage audiences ranging from frontline employees to HR leaders and executives.
- Willingness to travel regularly within a designated region to support customer meetings, open enrollment events, and company initiatives.
Nice to have
- an active broker license and fluency in plan advising is a strong plus.
Compensation
- 50%+ travel during annual open enrollment season (Q4)
Benefits
- 4+ years of experience in benefits consulting, customer success, support or a related customer-facing role
Company info
- Background we're looking for
- Serve as an extension of the Account Management and Implementation teams by delivering onsite support, employee education, and enrollment assistance for customers across a designated region.
This listing is sourced directly from Thatch's careers page and normalized into a canonical job model.