AbbVie
Sr Manager, Patient Services Business Design
Mettawa, IL, United States · Senior
Sponsorship not specifiedDetected 1 day ago
Stakeholder ManagementPatient CareLeadershipCommunicationCollaborationProblem SolvingPublic Speaking
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38Risky
Cap-exempt (no lottery)0
Sponsors this role85
Entry-level history0
PERM / green-card track0
Lottery odds40
Fits your clock70
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About the role
- For more information about AbbVie, please visit us at www.abbvie.com.
- Follow @abbvie on LinkedIn, Facebook, Instagram, X and YouTube.
- Talent will be hired at a level commensurate with experience.
Responsibilities
- In partnership with Business Design Lead, analyze business goals and objectives; develop actionable plans that connect strategy to people, processes, and technology.
- Identify, document, and model business capabilities and value streams that enable the organization to deliver positive experiences to patients and stakeholders.
- Process Design & Optimization
- Analyze operational processes to identify gaps and inefficiencies; develop structured recommendations and frameworks to drive improvement.
- Drives efficiencies in the architecture of these programs based on assigned brand, or above-brand, as needed
- Adhere to standards and drive consistency with documentation of business requirements and process flows.
- Continuous review of current state processes to ensure appropriate artifacts are produced for all development efforts, communication strategies are in place and creating the intended dialogue, and processes are formally adjusted as needed to drive efficiency and evolve with changing business needs.
- Produce and maintain key artifacts including capability models, operating models, gap analyses, value stream maps, and business roadmaps.
- Support program development and integration efforts with our internal Business Technology Services organization, key stakeholders, and external business partners, by articulating detailed business processes and requirements as well as ensuring their understanding.
- Communicate complex concepts clearly to both technical and non-technical audiences; build alignment across senior leadership and functional partners.
Requirements
- Must be in the office Tuesday, Wednesday, and Thursday.
- In addition to being highly collaborative, they must have strong written and oral communication skills and be capable of obtaining alignment from multiple key stakeholders across a highly matrixed organization.
Nice to have
- Bachelor's degree required, Master's degree preferred
- Experience working in patient services environment preferred
Benefits
- AbbVie's mission is to discover and deliver innovative medicines and solutions that solve serious health issues today and address the medical challenges of tomorrow.
- Manager, Patient Services Business Design serves as a strategic bridge between business vision and operational execution.
- 5-7+ years working in healthcare, biopharma, or other regulated environments preferred on teams focused at the product indication, brand, and enterprise level.
- Experience working in a matrixed organization; healthcare, pharmaceutical, or patient services experience a plus.
Company info
- We strive to have a remarkable impact on people's lives across several key therapeutic areas including immunology, oncology and neuroscience - and products and services in our Allergan Aesthetics portfolio.
- Work as part of a team to leverage best practices, standard procedures and process design, and knowledge to identify opportunities for improvement and/or cost savings.
Equal opportunity
- Employer/Veterans/Disabled.
- US & Puerto Rico only - to learn more, visit https://www.abbvie.com/join-us/equal-employment-opportunity-employer.html
- US & Puerto Rico applicants seeking a reasonable accommodation, click here to learn more:
- https://www.abbvie.com/join-us/reasonable-accommodations.html
This listing is sourced directly from AbbVie's careers page and normalized into a canonical job model.