C.H. Robinson
Manager, Customer Success
Chicago, IL United States of America · Senior
Sponsorship not specified$83k-$174kDetected 38 days ago
NegotiationForecastingSupply ChainLogisticsCustomer SuccessCommunicationPublic SpeakingMicrosoft Office
About the role
- C.H. Robinson is seeking a Manager Customer Success to join our Robinson Managed Solutions (RMS) Customer Success team.
- In this role you will shape and execute a proactive, best-in-class Customer Success framework that enhances the end-to-end customer journey.
- In this role, you will engage with peers on-site four days a week in our Chicago Central office, igniting creativity and driving impactful results.
Responsibilities
- Build and expand executive-level relationships, positioning yourself as a trusted advisor, and key partner to client success
- Drive organic growth by expanding services, increasing freight under management, and maximizing account value
- Own global P&L performance, partnering with finance to deliver revenue targets, profitability goals, and accurate forecasting
- Attract, hire, and develop top-performing, diverse talent, building a strong pipeline to support business growth
- Coach and empower teams through clear expectations, real-time feedback, and development opportunities that drive engagement and performance
- Here at C.H. Robinson, we're building an inclusive workplace where all employees feel they belong.
- Plus a broad range of career development, networking, and team-building opportunities
Requirements
- Bachelor's degree from accredited college or university
- Minimum 5 years of related industry experience
- Minimum 2 years of leading and managing teams
- Ability to travel up to 35% (domestically and internationally)
- Advanced proficiency in Microsoft Office Suite of programs
- Knowledge of Supply Chain and/or Logistics industry
- Experience in consultative and strategic sales
Compensation
- $83,400.00 - $174,160.00
- The base pay range displayed on the job posting reflects the minimum and maximum base pay for this specific location.
- Your individual base pay within this range is determined by job-related skills, experience, and relevant education or training.
- details listed in this posting reflect the base pay only and do not include additional variable compensation.
Benefits
- Three medical plans which include
- Prescription drug coverage
- Enhanced Fertility benefits
- Flexible Spending Accounts
- Health Savings Account (including employer contribution)
- Dental and Vision
- Basic and Supplemental Life Insurance
- Short-Term and Long-Term Disability
- Flexible Time Off (FTO) offered to U.S. salaried employees - no accruals and no caps.
- Paid Time Off (PTO) offered to all other employees in the U.S. and Canada
- Paid parental leave
- Paid time off to volunteer in your community
Equal opportunity
- C.H. Robinson is proud to be an Equal Opportunity Employer. We are committed to a workplace and performance culture that reflects the strengths of our worldwide marketplace. We value unique experiences and diverse backgrounds of our people within our company, our business relationships, and our communities. We're committed to providing an inclusive environment, free from harassment and discrimination, where all employees feel welcomed, valued and respected.
- EOE\Disabled\Veteran
- Benefits
- Your Health, Wealth and Self
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