City of New York
College Aide- Help Desk Technician
New York City, NY, United States · Full-time
Sponsorship not specifiedDetected 22 hours ago
About the role
- Assist with IMAC's (Installs, Moves, Adds, & Changes) with the computer systems and peripherals for all DYCD staff at the 2 Lafayette St.,123 William St. and 59 Maiden Lane locations.
- Monitor, Update, and complete Service Now Service Desk Tickets submitted by the DYCD staff.
- COLLEGE AIDE - ASSIGNMENT LEVE - 1020B For Assignment Level I: Matriculation at an accredited college or graduate school.
Responsibilities
- Monitor and Manage Service Now Help Desk tickets and E-mails in a timely manner.
- Provide Helpdesk/desktop support for hardware and software computer systems and peripherals.
- Support and set up audio/visual equipment, computers, and Laptops in several conference rooms, training rooms
Benefits
- Students may be employed full-time during their vacation periods.
Equal opportunity
- Matriculation at an accredited college or graduate school.
- Employment is conditioned upon continuance as a student in a college or graduate school with a specific course of study in information technology, computer science, management information systems, data processing, or other area relevant to the information technology project(s) assigned, including or supplemented by 9 semester credits in an acceptable course of study.
- Appointments to this Assignment Level will be made by the Technology Steering Committee through the Department of Information Technology and Telecommunications.
- Maximum tenure for all Assignment Levels in the title of College Aide is 6 years.
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