Assembled

Software Engineer - Forecasting & Scheduling

United States · Staff+

Work authorization requiredDetected 74 days ago

PythonMachine LearningPandasData EngineeringAgentic AIMLOpsCanvaForecastingCustomer SupportCollaboration

About the role

We know great candidates don't always meet every requirement listed in a job description.
For United States Applicants: Assembled participates in E-Verify and will provide the federal government with your Form I-9 information to confirm that you are authorized to work in the United States.

Companies like Canva, Etsy, and Robinhood use Assembled to coordinate their entire support operation - in-house agents, BPOs, and AI - in a single operating system.
With AI Agents that resolve cases end-to-end, AI Copilot for agent assistance, and AI-powered workforce management that optimizes both human and AI capacity, Assembled helps teams deliver faster, better service while making smarter decisions about how to staff and automate.
Backed by $71M from NEA, Emergence Capital, and Stripe, we're building the platform that makes AI and human collaboration actually work.
Designing and implementing interfaces to collect and store team preferences and customer business constraints (e.g., labor laws), enabling the creation of optimal schedules for teams of thousands of support agents based on these forecasts and constraints. (check out https://en.wikipedia.org/wiki/Nurse_scheduling_problem)

Developing forecasting interfaces, data pipelines, and inference servers to predict support contact volume and determine the optimal number of support agents required for specific days and times.
Experience using Python libraries like pandas, SciPy, and seaborn for statistical or predictive work.
Assembled is required to verify your right to work in the UK and will conduct a Right to Work check prior to employment in accordance with applicable law.

Enhancing machine learning efficiency and operations to support rapid model deployment and iteration.

Great customer support requires human agents and AI in perfect balance, and Assembled https://www.assembled.com/customers is the only unified platform that orchestrates both at scale.
If the role excites you and you believe you can make an impact at Assembled, we encourage you to apply.

Assembled participates in E-Verify and will provide the federal government with your Form I-9 information to confirm that you are authorized to work in the United States.

This listing is sourced directly from Assembled's careers page and normalized into a canonical job model.