Selene Diligence
Corporate Advance ICE/IM Tech Support Specialist
Dallas, TX
Sponsorship not specifiedDetected 23 days ago
ExcelProcess ImprovementResearchLeadershipCommunicationTime Management
About the role
- This role works under leadership guidance to help ensure invoice management processes, classification rules, and system controls are accurate and functioning effectively.
- This role operates within Corporate Advance and mortgage servicing operations, supporting the accurate classification, control, and recovery of servicing-related expenses.
Responsibilities
- Provide day-to-day support for ICE Invoice Management workflows, fee codes, and system processes.
- Support identification and documentation of system issues, rule gaps, and classification discrepancies.
- Maintain documentation for fee codes, business rules, testing results, and issue tracking.
- Support control monitoring activities, including reviewing exceptions, aging items, and data quality issues.
Requirements
- Expert experience with ICE Invoice Management (IM), MSP
- Strong understanding of invoice processing, data entry, or financial operations.
- Strong attention to detail and ability to work with data accurately.
- Ability to research issues and follow established processes for resolution.
- Effective communication skills and ability to work in a team environment.
- The job requirements listed above are representative of the knowledge, skills, and/or abilities required.
- Incumbents will be required to follow any other job-related instructions and to perform any other job-related duties requested by any person authorized to give instructions or assignments.
- 3-5 years of mortgage servicing, operations, or related experience preferred.
- Ability to manage multiple priorities, meet deadlines, and escalate issues appropriately.
- Intermediate Excel skills (sorting, filtering, basic formulas).
- Strong organizational and time management skills.
- Why Selene?
Nice to have
- Assist with maintenance of fee codes, classification logic, routing rules, and system data.
- Research and help resolve invoice issues such as coding errors, workflow exceptions, and system rejects.
- Assist with testing and validation of system updates, rule changes, and enhancements.
- Prepare recurring reports including KPI dashboards, exception reports, and basic trend analysis.
- Assist with root cause analysis and tracking of issue resolution and remediation efforts.
- Coordinate with internal teams to track and follow up on system tickets and issues.
- Identify opportunities for process improvement and increased efficiency.
- Serve as a resource for basic questions related to invoice workflows and reporting.
Benefits
- Selene Finance LP is committed to the total wellbeing of its employees and therefore offers one of the best benefits packages available in the industry today, which includes:
- Paid Time Off (PTO)
- Medical, Dental &Vision
- Flexible Spending Account
- Health Savings Account
- Company paid Life Insurance
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This listing is sourced directly from Selene Diligence's careers page and normalized into a canonical job model.