Materion

IT Service Desk Technician II

Newton, MA · Mid · Contract

Sponsorship not specified$28k-$37kDetected 5 days ago

AzureStatisticsIncident ResponseCustomer SupportCommunicationCollaborationProblem SolvingSCADA

About the role

At Materion, everyone is included, respected and offered opportunity to grow.
The technician will be responsible for resolving technical issues, fulfilling service requests, and answering user inquiries with a focus on quality, efficiency, and exceptional customer service.
Adherence to company IT policies, especially those related to security protocols, is essential.

The information collected by this application is solely to determine suitability for employment, verify identity and maintain employment statistics on applicants.

Bachelor's degree in computer science, Information Technology, or a related field.
Equivalent experience in the industry may be considered in lieu of a degree.
Minimum 5 years of experience in IT operations and/or infrastructure management.
Familiarity with SCADA software (e.g., Wonderware, IBA, GE iFIX) and Manufacturing Execution Systems (MES) platforms (e.g., AVEVA).
Demonstrated experience in IT infrastructure operations, including Windows servers, azure cloud services, basic networking concepts.
Proficiency in virtualization technologies, including Azure HCI and Hyper-V.
Experience with backup technologies and disaster recovery solutions.
Familiarity with IT operational technology and Internet of Things (IoT) devices.
The ideal candidate will have strong interpersonal skills, the ability to communicate clearly with end users, and a proactive approach to problem-solving.
Bachelor's degree in computer science, Information Technology, or a related field. Equivalent experience in the industry may be considered in lieu of a degree.
Understanding of Internet of Things (IoT) from a connectivity and data management perspective.

Actual base salary offered varies based on factors, including but not limited to, relevant skill, prior experience, education, base salary of internal peers, demonstrated performance, and geographic location.

Materion's Veteran Employee Resource group supports veterans and promotes the benefits of hiring veterans in the workplace.

Applicants with disabilities may be entitled to reasonable accommodation under the terms of the Americans with Disabilities Act and certain state or local laws.
A reasonable accommodation is a change in the way things are normally done which will ensure an equal employment opportunity without imposing undue hardship on the Company.

This listing is sourced directly from Materion's careers page and normalized into a canonical job model.