Scale AI

Growth Strategy & Operations Lead

San Francisco, CA; New York, NY · Director · Full-time

Sponsorship not specified$181k-$226kDetected 13 days ago

PythonFull-Stack DevelopmentSQLData AnalysisLLMsOutbound SalesSupply ChainLogisticsProblem Solving

About the role

This demanding and multi-faceted role requires a unique blend of strategy, operations, and analytics.
The ideal candidate will combine marketplace growth instincts, operational rigor, technical fluency, and a bias toward execution in high-stakes, fast-moving environments.
Please reference the job posting's subtitle for where this position will be located.

Responsibilities

Growth Strategy & Operations Lead, Generative AI
our team manages the supply side of Outlier, Scale's expert contributor marketplace, sourcing, onboarding, activating, retaining, and routing highly skilled contributors such as PhDs, coders, and domain experts to the AI projects that need them most.
You will work across acquisition channels, onboarding and screening funnels, contributor training, retention programs, and project ramp planning to build the expert supply engine behind Scale's most strategic Generative AI work.
Drive critical growth projects that expand and improve the expert supply available for Scale's highest-priority AI projects, collaborating closely with Engineering, Operations, Go-to-Market, and project delivery teams.
Develop and enhance growth strategies, funnels, and pipelines for acquiring expert contributors through channels such as outbound, referrals, hackathons, partnerships, paid acquisition, and professional communities.
Manage supply-side operations across the contributor lifecycle, including activation, retention, churn mitigation, skill/profile validation, and routing contributors to the most relevant projects.
Build analytical systems and operating rhythms to forecast capacity needs, diagnose funnel bottlenecks, and ensure projects ramp enough qualified experts to meet delivery timelines.
Prior experience building with AI tools and workflows - you've tinkered, shipped something, and can quickly pick up new AI tooling as the landscape evolves

Requirements

Tackle some of the most pressing growth challenges in AI expert marketplaces, setting new standards for how Scale sources and manages the talent required to train frontier AI models.
5+ years of experience on growth, product, or operations, or as a SWE.
Prior experience with operations-heavy business models (e.g. on-demand, marketplace, logistics, supply chain)
Strong technical background (a degree in STEM is ideal, and at minimum the role requires the ability to do data analytics using SQL or Python).

Compensation

packages at Scale for eligible roles include base salary, equity, and benefits.
Scale employees in eligible roles are also granted equity based compensation, subject to Board of Director approval.
Your recruiter can share more about the specific salary range for your preferred location during the hiring process, and confirm whether the hired role will be eligible for equity grant.
$180,800 - $226,000 USD

Benefits

comprehensive health, dental and vision coverage, retirement benefits, a learning and development stipend, and generous PTO.
Additionally, this role may be eligible for additional benefits such as a commuter stipend.
Present regular progress updates to Scale's executive team, translating supply health, ramp progress, and growth initiatives into clear recommendations and decisions.
An entrepreneurial spirit, comfortable with navigating ambiguity and scaling new products or services from the ground up.

Company info

At Scale, our mission is to develop reliable AI systems for the world's most important decisions. Our products provide the high-quality data and full-stack technologies that power the world's leading models, and help enterprises and governments build, deploy, and oversee AI applications that deliver real impact. We work closely with industry leaders like Meta, Ernst & Young, Mayo Clinic, Time Inc., the Government of Qatar, and U.S. government agencies including the Army and Air Force. We are expanding our team to accelerate the development of AI applications.
We believe that everyone should be able to bring their whole selves to work, which is why we are proud to be an inclusive and equal opportunity workplace. We are committed to equal employment opportunity regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability status, gender identity or Veteran status.
We are committed to working with and providing reasonable accommodations to applicants with physical and mental disabilities. If you need assistance and/or a reasonable accommodation in the application or recruiting process due to a disability, please contact us at accommodations@scale.com. Please see the United States Department of Labor's Know Your Rights poster for additional information.
We comply with the United States Department of Labor's Pay Transparency provision.
We collect, retain and use personal data for our professional business purposes, including notifying you of job opportunities that may be of interest and sharing with our affiliates.
We limit the personal data we collect to that which we believe is appropriate and necessary to manage applicants' needs, provide our services, and comply with applicable laws.
At Scale, our mission is to develop reliable AI systems for the world's most important decisions.
Our products provide the high-quality data and full-stack technologies that power the world's leading models, and help enterprises and governments build, deploy, and oversee AI applications that deliver real impact.
We work closely with industry leaders like Meta, Ernst & Young, Mayo Clinic, Time Inc., the Government of Qatar, and U.S. government agencies including the Army and Air Force.
We are expanding our team to accelerate the development of AI applications.
We believe that everyone should be able to bring their whole selves to work, which is why we are proud to be an inclusive and equal opportunity workplace.
We are committed to equal employment opportunity regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability status, gender identity or Veteran status.
We are committed to working with and providing reasonable accommodations to applicants with physical and mental disabilities.
If you need assistance and/or a reasonable accommodation in the application or recruiting process due to a disability, please contact us at accommodations@scale.com.

Visa & Work Authorization

al employment opportunity regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability status, gender identity or Veteran status

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