PLNU

Military Benefits Advisor, Military Programs and Services - Hybrid

Mission Valley Campus - San Diego, CA · Contract

Sponsorship not specifiedDetected 30 days ago

HRISCustomer SupportCommunicationCritical Thinking

About the role

We value personal growth and development and encourage employees and students to apply for new opportunities within our PLNU community.
At Point Loma Nazarene University, we are looking for a detail-oriented, customer service-driven individual to serve as a key advocate and advisor for our military-connected student population.
This is your opportunity to make a meaningful impact while working in a collaborative, purpose-driven environment.

Collaborate with Veterans Readiness and Employment Counselors (Chapter 31) for appropriate authorization documentation.
Manage requests and corrections for overpayments and refunds due to enrollment changes.
Represent military-connected students across the university and support student organizations.
Driven to provide high-quality service and build a sense of belonging among veteran and military students.

Ability to prioritize multiple responsibilities in a fast-paced environment.
Strong verbal and written communication to effectively engage students and collaborate with both internal and external stakeholders.
Critical thinking to identify challenges, develop solutions, and implement improvements.
Adjusts effectively to evolving VA and DoD regulations, university policies, and the dynamic needs of military students (e.g., deployment changes, benefit eligibility updates).
Ability to counsel and advise military-connected students regarding the proper utilization of their benefits, and any administrative needs as they pertain to financial aid, student accounts, and academic credits.
Provide excellent customer service to military-connected students to encourage communication, retention, and degree completion.
A flexible working style and strong work ethic are essential given the collaborative, dedicated, and creative spirit of the department.
Maintains confidentiality.
Evidence of Christian commitment and active church involvement. In addition, staff agree to live in agreement with PLNU's Community Life Covenant.
The job offer is contingent on the successful completion of a background check. PLNU will consider qualified applicants, including those with criminal histories, in a manner consistent with state and local "Fair Chance" laws.
Physical Requirements

Serve as School Certifying Official (SCO), accurately certifying enrollment via Enrollment Manager.
Familiarity with Tungsten and AI Portal preferred.
Bachelor's Degree preferred
Previous experience as a School Certifying Official preferred.

Pay Range $22.64 - $24.45
The actual salary offered is determined by the candidate's experience, education, skills, and other factors, including internal equity and university funding resources.
Participate in annual VA application updates for accredited institutions.

We are pleased to offer attractive benefits and resources.
This includes benefits such as health, dental, tuition benefits for employees and dependents, competitive retirement matching, vacation and sick time, and 15 paid holidays per year.
In addition, we have many opportunities to engage with our community including staff chapel and a robust wellness program.
Vision to read documents, e-mail and other correspondence, and reports on paper and computer monitor.
The actual salary offered is determined by the candidate's experience, education, skills, and other factors, including internal equity and university funding resources.
Cross-check student billing and tuition prior to certification in compliance with VA regulations.
Provide 1:1 advising to students on education benefits, billing, and entitlement updates.
Demonstrates a willingness to learn the yearly SAA renewal process to ensure timely submission of our education programs for approval, and meets all federal and state regulations.

We are looking for enthusiastic candidates to join us in empowering our students to reach their greatest personal, spiritual and professional potential.

This listing is sourced directly from PLNU's careers page and normalized into a canonical job model.