Closinglock

Customer Success Manager, SMB

Austin, TX · Full-time

Sponsorship not specifiedDetected 13 days ago

Product ManagementProduct StrategySalesAccount ManagementCustomer SuccessCustomer SupportCollaboration

About the role

You will be the voice of the customer within Closinglock and serve as the customer liaison with Closinglock's sales, services, product, and engineering teams.
You will use a data-driven approach, applying best practices and solutions to ensure our customers realize value from Closinglock and achieve their business goals and objectives.
You'll be instrumental in driving product adoption and customer achievement of ROI.

Drive customer adoption and effective use of Closinglock by utilizing multiple resources to proactively monitor product usage trends and rollout of Closinglock across the organization Gain a deep understanding of your customer's business goals and desired outcomes by building trust and creating meaningful relationships among key stakeholders and executives Own the customer renewal and generate growth opportunities.
As a successful Customer Success Manager, you'll use your consultative mindset to build long-lasting partnerships with each customer.

At Closinglock, we invest in our employees and provide a full range of benefits and perks to help you grow and thrive.
All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or veteran status.
We are hyper-focused on a shared vision, and our company's strength is based on the unparalleled quality of our team.

Company Overview Closinglock is modernizing the real estate world's way of transferring information and funds to eliminate wire fraud and provide a secure, easy-to-use platform for title companies, law firms, and other financial services to protect themselves and their clients from wire fraud.
We act in the long-term best interests of our customers by understanding their needs and challenges.
When our customers win, we win.
To date, we have protected over $500B+ in funds related to residential property transactions.
Closinglock's platform has been used by clients in all 50 states and across 42 countries.
Closinglock is headquartered in Austin, TX, with an office in downtown Austin.
Today, the company has grown to 100+ employees across product & engineering, sales, partnerships, customer success, marketing, and finance.
We are looking for a Customer Success Manager to build, retain, and grow a book of business comprising Closinglock's SMB Customers.
We are rapidly expanding our team and are seeking exceptional talent.
We have a lot of fun at work because we trust each other and respect each other's talents, abilities, and experiences.

This listing is sourced directly from Closinglock's careers page and normalized into a canonical job model.